Lisa Bloom
Williamsport,PA
Summary
Previously, I was a dedicated care giver and now a current manager. I am skilled at working under pressure and adapting to new situations and challenges to best enhance the work environment.
Overview
28
28
years of professional experience
Work History
Manager
Nippenose Tavern
10.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees.
- Support the functioning business by being available when needed.
Private Duty Caregiver
Scott Bernardi
11.2014 - 12.2019
- Maintained a clean, safe, and well-organized patient environment.
- Assisted client to support independence and well-being.
- Administered medication as directed by the physician.
- Monitored progress and documented patient health status changes to keep family updated.
- Responsible for taking patient to and from appointments
- Coordinated with UPMC Hospice about the needs of the client.
- As the patient progressed into the final stages of dementia, responsibilities included transfers, feeding, and all aspects of care.
Customer Service Representative
First Quality
06.1996 - 04.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints for First Quality Hygenic with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Lock Haven High School
Lock Haven, Pa06.1990
Skills
- Verbal and written communication
- Schedule Preparation
- Staff Training and Development
- Customer Service
- Decision-Making
- Effective Communication
- Multitasking
- Problem-Solving
- Organizational Skills
Timeline
Manager
Nippenose Tavern
10.2021 - Current
Private Duty Caregiver
Scott Bernardi
11.2014 - 12.2019
Customer Service Representative
First Quality
06.1996 - 04.2000
High School Diploma -
Lock Haven High School