Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA BLOUNT

NEW YORK

Summary

Dynamic and results-oriented real estate professional with over 28 years of expertise in property management and administrative support. Proficient in handling tenant service requests, problem-solving, and document management while maintaining exceptional organization and attention to detail. Recognized for a strong ability to manage multiple priorities with professionalism and confidentiality, ensuring high client and tenant satisfaction through timely issue resolution. Proven leader adept at guiding teams, managing complex projects, and developing efficient processes that align with strategic objectives, fostering a collaborative environment committed to excellence.

Overview

36
36
years of professional experience

Work History

Personal Sabbatical

09.2018 - Current

Senior Property Manager

Phipps Houses
01.1998 - 08.2018
  • Successfully oversaw management of more than 1,500 units, including market-rate and affordable housing.
  • Demonstrated a strong understanding of compliance, reporting and tenant relations, ensuring that properties were managed effectively and in full compliance with regulations.
  • Effectively led administrative, maintenance, concierge, and security staff to ensure protocols were in line with company goals. Increased and maintained overall quality of life.
  • Enforced occupancy policies and procedures by addressing violators and taking corrective action.
  • Knowledgeable in violation removal. Experienced with contractors and contract negotiations.
  • Processed assigned portfolio with expertise and efficiency to achieve financial and operational objectives.
  • Reviewed management reports, tenant ledger and subsidy registers. Developed property reports for site and applicable city and state agencies.
  • Maintained employee records, conducted evaluations, completed timesheets and payroll approval process.
  • Maintained property by resolving tenant complaints and enforcing rules of occupancy.
  • Managed overall tenant relations, promoted tenant satisfaction, and streamlined service delivery.
  • Oversaw daily operations of maintenance and administrative staff at multiple properties.

Assistant Manager/Administrative Assistant

Phipps Houses
10.1989 - 12.1997
  • Prepared and submitted reports to supervisor or regulating agencies.
  • Screened potential renters and guided them on tours of unoccupied units.
  • Performed background and credit checks to determine eligibility of perspective tenants.
  • Prepared leasing documents and conducted orientation for renters using property standards and regulations.
  • Processed rent collection, security deposits and application fees.
  • Managed rental arrears and attended court/agency hearings as needed.
  • Prepared routine notices and reports with job-related software.
  • Coordinated and executed workplace services for management and maintenance staff, including tenant service request, requisitions, vendor service, mail and office supplies and equipment.

Education

High School -

Clara Barton High School
Brooklyn, NY

Skills

  • Professional customer support
  • Focused listening
  • Strong organizational skills
  • Task management expertise
  • Problem-solving skills
  • Effective time management
  • Tenant support services
  • Collaborative teamwork
  • Crisis resolution strategies
  • Skilled in office software and property management tools

Timeline

Personal Sabbatical

09.2018 - Current

Senior Property Manager

Phipps Houses
01.1998 - 08.2018

Assistant Manager/Administrative Assistant

Phipps Houses
10.1989 - 12.1997

High School -

Clara Barton High School

Similar Profiles

CREATE PROFILE