Lisa Blue
Mounds,OK
Summary
Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I also have banking, sales, and management experience.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
BellSouth Mobility
01.1993 - 07.1994
- Answered multi-line phone system, routing calls, delivering messages to customer operations manager.
- Providing support to Customer Service Department.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
BellSouth Mobility
08.1991 - 01.1993
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Associate Sales Manager
McRae's
05.1990 - 04.1991
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Merchandiser Manager
JC Penny Co
01.1989 - 05.1990
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Responsible for opening and closing $3,000,000 store
Bank Teller, Floater for Summer Breaks in College
Merchants National Bank
05.1984 - 08.1988
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS12.1988
Associate of Science - Banking And Financial Support Services
Hinds Community College
Raymond, MS05.1986
Skills
- Strong Customer Service
- Strategic Networking
- Customer Account Management
- Multitasking and Time Management
- Data Operations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. I was also in charge of a SAVE group to save our current customers from going to the competition.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- CEO, Chief Everything Officer, while raising my family as a stay at home mother.
- Also, Volunteered at Cancer Treatment Centers, Meals on Wheels, school boards, school committees, and my church.
Timeline
Administrative Assistant
BellSouth Mobility
01.1993 - 07.1994
Customer Service Representative
BellSouth Mobility
08.1991 - 01.1993
Associate Sales Manager
McRae's
05.1990 - 04.1991
Merchandiser Manager
JC Penny Co
01.1989 - 05.1990
Bank Teller, Floater for Summer Breaks in College
Merchants National Bank
05.1984 - 08.1988
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Associate of Science - Banking And Financial Support Services
Hinds Community College
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