Lisa Bogucki
Detroit
Summary
Experienced with managing banquet operations and ensuring event success. Utilizes strong organizational and leadership skills to coordinate staff and maintain high service standards. Track record of effective communication and problem-solving in fast-paced settings.
Overview
25
25
years of professional experience
Work History
Assistant Banquet Manager
MGM Grand Detroit Casino
04.2022 - Current
- Assisted in developing marketing strategies for banquet services resulting in heightened brand visibility among potential clients.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Collaborated with sales team to create customized event proposals, resulting in increased bookings.
- Developed personalized menus based on client preferences while adhering to budget constraints.
- Reviewed monthly P&L statements to monitor profitability while identifying areas for cost reduction or revenue growth within the department.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Maximized use of available resources by reallocating labor where necessary during peak times or slow periods at events.
- Implemented improved scheduling practices, maximizing staff efficiency without sacrificing service quality.
- Increased repeat business through exceptional customer service and attention to detail during events.
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Banquet Bartender
MGM Grand Detroit Casino
10.2007 - 04.2022
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Played an active role in inventory management by ordering supplies as needed, monitoring stock levels, and minimizing waste.
- Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
- Assisted with inventorying beverage stock and bar supplies.
Casino Floor Bartender
MGM Grand Detroit Casino
03.2000 - 10.2008
Skills
- Food safety
- Guest relations
- Staff management
- Banquet setup
- Beverage management
- Sanitation standards
- Staff leadership
- Staff supervision
- Inventory management
- Profit assessment
- Food item purchasing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Calm and pleasant demeanor
- Scheduling staff
- Time management abilities
Timeline
Assistant Banquet Manager
MGM Grand Detroit Casino
04.2022 - Current
Banquet Bartender
MGM Grand Detroit Casino
10.2007 - 04.2022
Casino Floor Bartender
MGM Grand Detroit Casino
03.2000 - 10.2008
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