Lisa Bohnenkamp
8042 SE Aspen Summit Dr #191 Portland,OR
Summary
A proficient and mature professional, boasting a vibrant personality and exceptional clerical abilities. Eager to contribute maximum time and effort to exceed individual, team and corporate objectives. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Event and Entertainment Security
Allied Universal Security Services
Portland, OR
11.2022 - Current
- Screened individuals entering the facility with handheld metal detectors and additional surveillance devices.
- Accompany entertainers to assigned locations, preventing any unfavorable encounters with spectators.
- Elevate the guest experience through the provision of timely and helpful information and assistance, as well as maintaining a constant awareness of potential threats or complications.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
- Patrolled crowds during events to preserve order and promote security.
Receptionist
H&r Block
Beaverton, OR
01.2015 - 04.2015
- A series of questions are used to determine the most appropriate tax professional for a client, and appointments are scheduled accordingly.
- Observed meticulous data protection and security practices to ensure the privacy of sensitive information.
- Dealt with incoming and outgoing phone calls, guiding callers to the appropriate personnel.
- Conducted transactions through the POS system, produced receipts.
- Utilized my clerical aptitudes to cater to the requirements of tax specialists in the office.
Customer Service Clerk
Dotty's Deli
Aloha, OR
03.2008 - 03.2010
- Conducted the payment processing for winning tickets in video lottery, scratch-off, keno, and various lottery games.
- Gather, tally, register, and secure funds from video lottery machines for a steady cashflow.
- Keep track of weekly inventory levels for the entire store, as well as the daily inventory status of top-selling items.
- Prepare food items upon request from customers.
- Executed all cash sales and processed transactions via the POS system.
- Complete daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
- Boosted overall customer enjoyment by exhibiting a pleasant and open disposition, nurturing favorable bonds with repeat clients.
Senior Customer Service Representative
ACS Services
Tualatin, OR
07.2002 - 12.2004
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Data Entry Certified - Clerical Business Technology
An internship as the Office Manager for the Business Technology vacation was required to complete the vocation.
Office Manager duties included
- Every day, began by guiding students through a series of exercises designed to enhance their typing dexterity and 10-key expertise.
- The Business Technology vocational instructor entrusts office managers with tasks such as making copies and providing support to students with questions and course material.
- Covered receptionist duties at the center's main office during their lunch breaks or when they were away for the day.
- Taught fundamental computer skills and functions to local senior citizens through individual sessions.
- Perfect Attendance Award Recipient 5 times
- Student of the Month Award Recipient 3 times
Skills
- De Escalation tactics
- Attentive and Observant
- Bookkeeping
- Data Entry
- Typing speed 45 WPM
- 10-key by touch
- Copy, Fax, Print Machine Operations
- Advanced skills in using Microsoft Office programs
- Clerical Support
- File management
- Team leadership
- Problem Resolution
- Situational Awareness
- Strong multitasking
- Cash Handling
- Strong Work Ethic
Timeline
Event and Entertainment Security - Allied Universal Security Services
11.2022 - Current
Receptionist - H&r Block
01.2015 - 04.2015
Customer Service Clerk - Dotty's Deli
03.2008 - 03.2010
Senior Customer Service Representative - ACS Services
07.2002 - 12.2004
Springdale Job Corps - Data Entry Certified, Clerical Business Technology
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