Lisa Bolster
North Rose,NY
Summary
Detail-oriented Supervisor experienced in delivering high-quality products that exceed customer expectations and contribute to production and revenue goals. Managed information, addressed technical concerns, and supported team members efficiently, leveraging strong relationship-building and critical thinking skills. Offered valuable insights through several years of experience in technology.
Overview
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Quality Control Supply Chain Support Specialist
New York Apple Sales
Glenmont, New York
09.2019 - Current
- Overview:Conducted inspections and grading of packed product at three western NY packing facilities, ensuring compliance with customer specifications. Acted as a subject matter expert on apple quality and USDA grading standards. Assisted with supply chain activities, such as conducting rejection investigations and monitoring aging inventory.Duties:Quality Assurance Packed Product (35%)• Inspected and graded finished packed product to ensure compliance with USDA standards and customer specifications.• Utilize company QC program and be the expert in its functionality. Educated staff on the functionalities of the program.• Communicate to facility staff the grades and discuss remedial actions required in the event quality does not meet customer’s requirements or NYAS expectations.• Have a full understanding of various customer requirements to include apple specifications, packaging specifications and traceability requirements.• Alert manager and production planner if product quality could results in a rejection, needs to be put on hold, and/or should not be shipped• As a crop season progresses, be sure to be on-site when facilities start up a variety for the season and if a new customer starts.• Monitor customer specification changes and adopt changes in inspections and ensure facility staff are adapting to any changes.Rejection Investigations (10%)• Monitor rejections and A-minuses notices. Review reports from retailers.o Determine if there is on hand inventory that is from the same lot. Check to be sure no shipments are being fulfilled in the current day with the same lot.o Discuss with the facility QC staff and determine cause and remedial action.• Focus attention on facilities that have recurring problems.Aging Inventory (10%)• Monitor inventory in Power Bi and Business Central for any fruit that may be at risk due to age or other circumstance• Inspect fruit directly or request that the facility has the fruit inspected before shipping• Alert planning team and facility staff if there is fruit that needs to ship or be repacked and put on hold.Outside Fruit (10%)• Monitor transfers and purchase orders that inbound to WNY sheds.o QC any new fruit being received on purchase orders.o Monitor transferred fruit from Chazy/Gunnison/Scotian Gold and QC when appropriate.• Monitor aging inventory and QC if required.• Contact production planning if fruit needs to be moved due to age or it’s not being shipped on orders (FIFO)Ecommerce, Customer Samples and Show Preparation (20%)• Has full responsibility of Ecommerce fulfillmento Secured and maintained raw fruit to ensure high quality procurement, reducing pack out losses.o Monitor packaging and marketing material inventories and alert marketing when replenishment is needed• Monitor sales sample work sheet and fulfill orders• Fulfill sales team requests for fruit and packaging materials needed for sales showsPackaging Inventory (10%)• Ensure inventory placement is organized and clean (give feedback to plant manager)• Validate inventory on return packaging and sign-off on paperwork.• Inspect inbound receipts to ensure items are correct.• Conduct monthly cycle counts at PomonaManaged third-party logistics operationsOther (5%)• Train packing facility staff on customers grade standards• Attend weekly staff meetingsSkills:• Proficient in Microsoft Word, Excel, Business Central and PowerBI.• Have a thorough understanding of apples and USDA apple grading standards• Be able to read and comprehend customer specificationsCompetencies:• Effective communicator both orally and writtenRelationships:• Reports to the VP of Supply Chain who reports to the President of NYAS.• Works closely with NYAS field staff, production planning and sales• Works closely with facility staff and management
- Provided technical support for Apple products to enhance customer experience.
- Assisted customers with troubleshooting issues and resolving inquiries efficiently.
- Educated clients on product features and software updates during interactions.
Production Supervisor
Guardian Glass
Geneva, NY
01.2018 - 08.2019
- Led and tracked performance against key location goals and objectives
- Lead performance management and corrective action processes for assigned crew.
- Provided leadership and direction for safety protocols for employees and visitors at facility
- Worked with warehouse and shipping teams to enhance workflow efficiency.
Material Handler
Empire Fruit Growers, LLC
North Rose, NY
01.2017 - 01.2018
- Supply materials to the production line
- Maintained inventory of materials for each job order.
- Documented traceability for all materials utilized in production.
- Facilitated pallet transfer to palletizer, enhancing assembly line efficiency.
Data Entry Supervisor
Direct Mail Processor
Hagerstown, MD
01.2016 - 01.2017
- Uploaded scanned records into the database, ensuring accurate data entry and retrieval.
- Produced Monthly reports using advanced Excel spreadsheet functions.
- Added new materials to existing file records for better organization. to the file records and created new records.
- Added new material to the file records and created new records.
- Assessed and Trained personnel for promotion to cross-functional operations
- Supervised production schedules and quality, ensuring timely delivery of outputs.
Process Lead
Birdseye Foods
Darien, WI
01.2011 - 01.2016
- Supervised production schedules, ensured quality standards, and achieved on-time delivery.
- Managed all aspects of production on 2nd shift, 50 -75 employees.
- Managed all aspects of 2nd shift production, overseeing 50-75 employees for optimal workflow.
- Supervised production assistants to ensure efficient workflow and task completion., supervised all personnel on processing.
- Ensured GMPs and PPEs, and quality standards were followed to make safe quality product.
- Conducted safety take 5 sessions with employees to identify and address potential safety issues.
- Audited production lines for compliance with correct codes and packaging, collaborating with USDA for regulatory adherence.
- Managed shipping and receiving processes, including BPCS and inventory control, to ensure accurate tracking.
Quality / Auditor
Birdseye Foods
Fulton, NY
01.2007 - 01.2011
- Ensured accuracy and thoroughness in all tasks performed.
- Upheld quality control standards during inspections to guarantee compliance.
- Recorded all checks in Real Time software to maintain comprehensive documentation.
Machine Operator / Batch Manager
Birdseye Foods
Fulton, NY
01.2003 - 01.2008
- Managed production activities to ensure timely shipment of all orders.
- Measured and combined ingredients for various recipes to maintain consistency.
- Processed ingredient transactions in BPCs to maintain inventory accuracy.
- Developed training documents for production processes and work instructions.
Sanitation Crewman
01.2001 - 01.2003
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ 01.2013 - 05.2015
Skills
- Quality assurance
- USDA grading
- E-commerce quality control
- Supply chain optimization
- Inventory management
- Production line management
- Material handling expertise
- Leadership capabilities
- Microsoft Excel
- Chemical trained
Timeline
Quality Control Supply Chain Support Specialist
New York Apple Sales
09.2019 - Current
Production Supervisor
Guardian Glass
01.2018 - 08.2019
Material Handler
Empire Fruit Growers, LLC
01.2017 - 01.2018
Data Entry Supervisor
Direct Mail Processor
01.2016 - 01.2017
Associate of Arts - Business Management
University of Phoenix
01.2013 - 05.2015
Process Lead
Birdseye Foods
01.2011 - 01.2016
Quality / Auditor
Birdseye Foods
01.2007 - 01.2011
Machine Operator / Batch Manager
Birdseye Foods
01.2003 - 01.2008
Sanitation Crewman
01.2001 - 01.2003