Dedicated professional with expertise in troubleshooting and analysis. Adept at drafting and maintaining detailed service reports. Known for being personable and customer-focused, with a passion for fostering loyalty and satisfaction. Seeking an opportunity to contribute to a family-oriented company that values excellence and teamwork.
Overview
17
17
years of professional experience
Work History
HR Administrator
Strictly ECIG
06.2024 - Current
Updated HR database with new employee information, changes in benefits, and other details.
Prepared new hire letters, employee contracts, and corporate policies.
Ensured accurate record-keeping by conducting weekly file audits.
Manage job post, phone screen and interview all potential employees.
Regular audits of personnel files and HR databases.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Execute employee terminations and employment separations.
Process weekly payroll for 4 companies.
Weekly supply ordering for warehouse.
Proof read employment and legal documents.
Lead and organize monthly employee engagement event.
HR Assistant
Coastal Harbor Treatment Center
10.2022 - 06.2024
Facilitated daily operations of HR department with general and administrative support.
Greeted visitors, answered phones and managed appointment and interview scheduling.
Scheduled interviews for job applicants, providing necessary paperwork and instructions beforehand.
Assisted HR manager in recruitment processes by posting job ads and organizing resumes.
Performed background checks on potential hires to ensure compliance with company standards.
Conducted new hire orientations to familiarize employees with company policies and procedures.
Maintained up-to-date and orderly human resources files for employees and programs.
Organized corporate events such as holiday parties, team-building activities, or community service projects.
Unit Coordinator
Coastal Harbor Treatment Center
04.2022 - 10.2022
Assembled and processed charts on new and discharged patients, including scanning and inserting reports.
Trained new health unit coordinators in hospital policies, procedures, and software systems to support their integration into team.
Supported nursing staff by ordering necessary tests, obtaining results, and entering data into electronic health records EHR systems.
Monitored inventory of medical supplies and equipment to prevent shortages or delays in patient care.
Handled sensitive situations with empathy while remaining professional when dealing with distressed patients or families.
Liaised between nursing staff, physicians, and other healthcare professionals to facilitate effective communication and collaboration.
Supported efficient department operations by ordering, stocking and organizing supplies.
Mental Health Technician
Coastal Harbor Treatment Center
10.2018 - 04.2022
Monitored patients' behaviors and reported any significant changes to healthcare team.
Documented temperatures, blood pressure, and symptoms.
Provided emotional support to patients dealing with mental health issues or crises situations.
Maintained patient confidentiality at all times by adhering to HIPAA regulations and facility policies.
Store Service Coordinator
Gucci
10.2016 - 07.2017
Delivered consistent high-quality service to maintain customer loyalty.
Utilized POS system to process cash, credit card, and mobile pay transactions.
Answered customer questions about return and exchange policies.
Handled customer complaints professionally and resolved issues promptly.
Checked returned product condition before processing refunds.
Replenished supplies by monitoring and sourcing inventory.
Collaborated with team members to meet daily sales targets.
Mental Health Case Manager
Pibly Residential Programs
10.2013 - 09.2016
Collected and documented client information obtained via interviews, tests, and observation.
Helped clients develop insight into relationships and feelings by encouraging expression and discussion.
Guided patients through short- and long-term goal setting, focusing on attention on realistic, positive targets.
Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Helped office personnel with errands, paperwork and data entry.