LISA BONETTI
The Villages,USA
Summary
A highly motivated and driven professional with over 20 years of experience in administrative/secretarial support. Seeking a challenging role where I can share my expertise to contribute to a company's growth.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
State of CT Department of Social Services
01.2016 - 05.2025
- Assistance in new employee hiring process including but not limited to applicant tracking, scheduling interviews, background checks, aiding in IT set up.
- New and current Provider contact, providing prospective applicants with application materials, trainings, policies, and procedures - keep track of current Providers ensuring they are up to date on credentials.
- Liaison for autistic individuals and families applying for the DSS Autism Lifespan Waiver Program.
- Conduct client intake interviews to collect medical information and insurance details.
- Tracking autism waitlist and filing system.
- Attend and facilitate resource fairs providing resources and applications to families in need of assistance.
- Organize and maintain filing and document management systems by coordinating, archiving, and purging files.
- Handle management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence.
- Review and suggest improvements for diverse range of documentation, including interoffice correspondence, reports, and presentations.
- Collect, calculate, and report on expenditure and statistical data to inform senior management.
- Establish new workflow and employee training processes to improve operational efficiency.
- Handle correspondence, manage files, and perform other clerical duties for office staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
State of CT Dept. of Developmental Services
01.2014 - 07.2016
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to providers and parents.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained inventory in supply closet to prevent shortages.
Secretary II
State of CT Office of the Attorneys General
12.2007 - 01.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing legal files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled conferences and associated travel arrangements.
- Worked professionally setting up depositions and confidential meetings.
Education
Coursework - Bus. Office Tech.
Eastern Gateway Community College
Steubenville, OH05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Training liaison/coordinator
- Data Entry
- Detailed meeting minutes
- Database management
Timeline
Administrative Assistant
State of CT Department of Social Services
01.2016 - 05.2025
Administrative Assistant
State of CT Dept. of Developmental Services
01.2014 - 07.2016
Secretary II
State of CT Office of the Attorneys General
12.2007 - 01.2014
Coursework - Bus. Office Tech.
Eastern Gateway Community College
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