LISA BOOTH
MECHANICVILLE,NY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Medent PM. Passionate about patient care and aptitude for front desk duties as demonstrated over 20 years. Skilled in appointment scheduling, surgical scheduling , efficient data entry, health records maintenance and insurance billing tasks.
Overview
22
22
years of professional experience
Work History
Medical Administrative Assistant
Children's Eyes Albany
01.2022 - 02.2024
- Answered telephones
- Scheduled appointments
- Compiled and recorded medical charts, medical histories, reports and correspondence
- Directed calls to appropriate staff
- Greeted visitors
- Registered patients
- MEDENT PM- 20 yrs experience
- Medical Billing
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in timely manner for optimal patient care continuity.
- Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Office Manager
Children's Medical Eye Consultants, PLLC
08.2002 - 12.2021
- Answered telephones
- Scheduled appointments
- Compiled and recorded medical charts, medical histories, reports and correspondence
- Directed calls to appropriate staff
- Greeted visitors
- Registered patients
- MEDENT PM- 20 yrs experience
- Medical Billing
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
High School Diploma in Health -
Saratoga Springs High School
Saratoga Springs06.1997
Skills
- Referral Coordination, Patient Appointment and Surgical Scheduling
- Professionalism and Discretion
- HIPAA Compliance Knowledge
- Healthcare Billing Familiarity
- Insurance Verification Mastery
- Multitasking and Organization
- Phone and Email Etiquette
- Patient Relations
- Computer Skills
- Attention to Detail
- Medical Office Management
- Medent PM
Timeline
Medical Administrative Assistant
Children's Eyes Albany
01.2022 - 02.2024
Office Manager
Children's Medical Eye Consultants, PLLC
08.2002 - 12.2021
High School Diploma in Health -
Saratoga Springs High School