Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Bottomley

Manton

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

18
18
years of professional experience

Work History

Receptionist

Munson Urgent Care West
02.2025 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Receptionist

Versiti Blood Center of Michigan
11.2023 - 01.2025
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Supervisor

Natures Acres
06.2007 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Manton High School
Manton

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Typing speed
  • Office management
  • Multi-line telephone systems

Timeline

Receptionist

Munson Urgent Care West
02.2025 - 08.2025

Receptionist

Versiti Blood Center of Michigan
11.2023 - 01.2025

Supervisor

Natures Acres
06.2007 - 10.2023

Manton High School
Lisa Bottomley