Lisa Bowling
Hanover,MA
Summary
Multi-talented mortgage banking professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Dedicated work ethic.
Overview
19
19
years of professional experience
Work History
Residential Sr. Loan Processor
Hingham Institution for Savings
Hingham, MA
06.2023 - Current
- Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
- Processed loan documents in a timely manner to meet closing deadlines.
- Coordinated document preparation with attorneys, title companies, lenders, and other third parties as needed.
- Verified credit reports for accuracy and completeness prior to loan approval.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay
- Developed relationships with real estate agents and brokers to increase referral business.
- Provided technical assistance in resolving complex loan processing issues or problems. Enhanced and improved Encompass Usage.
- Reviewed appraisals for accuracy before underwriting loans for approval or denial.
- Assisted junior staff members with any questions they may have had about the loan process or procedures.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Negotiated terms of the loan agreement between Bank lender and borrower.
- Established credit limits and grant extensions of credit on overdue accounts.
- Assembled and compiled documents for loan closings.
- Conducted HELOC loan closings.
- Presented loans for approval to President (loans 250K and less) and Board (250K and over).
Loan Processor/Closer/Auditor/Funder
eSource, Bayveiw/Clearpoint/OCWEN/Virgin Money
Marlboro, MA/Remote, MA
01.2008 - 06.2022
- Consistently exceeded company income and volume goals
- Reviewed initial client documentation to structure and submit loan package (calculated income, analyze credit report assets and liabilities to meet lender requirements)
- File/application process review, maintenance and Management
- Communicated with customers in person and via telephone to answer questions, prepare application, process transactions, obtain needed items and resolve issues.
- Set up files for new and existing loans.
- Managed conditions sent from underwriting departments.
- Maintained fast-paced schedule by consistently providing satisfactory application approval & loan closed turnaround times.
- Supported loan officiant, underwriter teams and all other lending staff by ensuring timely, judicious and accurate loan processing.
- Audit/spot for compliance issues or suspicious & fraudulent documentation.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Created and distributed initial disclosures, rate lock and commitment letters
Underwriting Manager
First American Mortgage Trust
Brookline, MA
01.2006 - 12.2007
- Manual underwrite FHA loans to meet HUD guidelines
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Collaborate with loan originators and processors to correctly review and assess applications, risks and loan eligibility
- Analyze, research & verify (while confirming document and information accuracy) applicant assets, employment, financial histories, tax history and creditworthiness to determine willingness and capacity to repay proposed mortgage obligation.
- Evaluate loans against portfolio, compliance and investor guidelines.
- Entered and maintained risk information in various information systems.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Business Admin
Bentley University
Waltham, MASkills
- Implemented and developed various departments in Branch Start ups
- Recruit, train and manage staff including sales, closing, processing and administrative staff on and off site/teamwork and collaboration
- Managed multiple branch daily operations designing and maintaining policies and procedures (including business affairs, bookkeeping, sales and marketing)
- State audits and reporting, HMDA
- Renew and maintain all state licensing
- Ensure compliance with federal/state regulations for Commercial, Conventional, non-conforming, FHA, USDA and constructions loans
- Borrower, broker, lender, builder, seller, title, court, attorney, appraiser customer service/correspondence
- Produced e-mail closing document system saving organization money in mailing fees and expedited changes and delivery
- Problem Solving
- Terms Definition & Product Education
- Recruit, approve, start and maintain relationships with various investors, brokers and lenders
- $1 Billion pipeline with $50 Billion collectively
- TRID
- Credit/File Reports, Employment & Income verification analyzing & updating with creditworthiness determination
- Property Inspection and title research requirements/evaluation
- Financial Data Analysis & risk management
- Payment Schedule Computation
- Escrow Account Management
- Loan Closing & Servicing
- Error research
- Mortgage Loan Software - Encompass, Mortgageware, Calyx
- Automated Underwriting System (AUS)
Accomplishments
- Notary Public
- Employee of the Quarter/Month Awards
- Best Practice/Idea Awards
- Volunteer - Member of Employees Activities Committee (united Way Campaigns, Red Cross Drives, etc.
- Volunteer Marist Hill Nursing Home, Big Sister/Big Brother, Best Buddies, Goodwill Memorial
- CASA (Court Appointed Special Advocate)
Timeline
Residential Sr. Loan Processor
Hingham Institution for Savings
06.2023 - Current
Loan Processor/Closer/Auditor/Funder
eSource, Bayveiw/Clearpoint/OCWEN/Virgin Money
01.2008 - 06.2022
Underwriting Manager
First American Mortgage Trust
01.2006 - 12.2007
Business Admin
Bentley University
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