Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lisa Bracy

Lima,Ohio

Summary

Dynamic healthcare leader with extensive experience at excelling in quality assurance and strategic planning. Proven track record in enhancing patient care outcomes through effective team building and compliance management. Skilled in developing clinical protocols and driving performance improvement initiatives, ensuring operational excellence across multiple service levels.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Area Director of Clinical Operations

Gentiva Hospice
Atlanta, GA
11.2023 - 08.2025
  • Managed clinical operations for hospice services across multiple locations to enhance service delivery.
  • Developed and implemented quality assurance processes that upheld care standards.
  • Evaluated patient care plans for effectiveness, ensuring adherence to established guidelines.
  • Established staff training programs to improve patient care outcomes.
  • Reviewed policies and procedures regularly, executing necessary updates to ensure compliance.
  • Created and monitored KPIs to assess clinical performance and boost patient satisfaction.
  • Conducted Mock Surveys to verify compliance with accreditation and licensure standards.

Director of Operations

Legacy Hospice
Lima, Ohio
05.2020 - 11.2023
  • Established hospice division within HCF Family of Companies, serving 25 patients daily.
  • Obtained CHAP accreditation by developing and implementing clinical protocols and policies.
  • Assembled a comprehensive clinical team comprising medical director, nurses, social worker, chaplain, aides, and volunteers.
  • Ensured compliance with all state and federal regulations regarding hospice care standards.
  • Oversaw day-to-day operations across Routine, Respite, Continuous, and General Inpatient care levels.
  • Conducted strategic planning efforts including budgeting, marketing initiatives, and SWOT analysis.
  • Managed QAPI program, risk management, performance improvement activities, and interdisciplinary group meetings.
  • Collaborated effectively with Governing Board, Medical Director, and physicians to enhance service delivery.

Hospice Administrator

Interim Healthcare and Hospice
Lima, Ohio
06.2019 - 04.2020
  • Oversaw hospice locations in Lima, Findlay, and Toledo, Ohio, ensuring compliance with all regulations.
  • Managed various levels of hospice care, including Routine, Respite, Continuous, and General Inpatient.
  • Led strategic planning efforts encompassing budgets, marketing initiatives, SWOT analysis, and SMART goals.
  • Directed QAPI program, Risk Management, and Performance Improvement initiatives for quality enhancement.
  • Facilitated Interdisciplinary Group meetings to promote collaboration and communication.
  • Collaborated with Governing Board, Medical Director, and Physicians for operational alignment.
  • Supervised Nurses, Aides, Chaplains, Social Workers, Nurse Practitioners, and Volunteer Coordinators to ensure effective service delivery.

Director of Nursing

Mennonite Memorial Home
Bluffton, Ohio
12.2018 - 06.2019
  • Managed oversight of all care levels, including Post-Acute, Long Term, and Assisted Living.
  • Ensured compliance with state and federal regulations.
  • Supervised and managed Ohio Department of Health and Medicaid Waiver surveys.
  • Directed recruitment, hiring, and onboarding of nursing staff and aides.
  • Oversaw QAPI program, Risk Management, and Performance Improvement initiatives.
  • Managed nursing department budget effectively to optimize resource allocation.
  • Coordinated nursing staff scheduling and payroll processes.

Clinical Manager Outpatient Services

Lima Memorial Health System
Lima, Ohio
10.2015 - 12.2018
  • Managed outpatient testing unit, wound clinic, pain clinic, and rehabilitation unit operations.
  • Supervised nursing staff through interviewing, hiring, and onboarding processes.
  • Oversaw nursing department budget to ensure financial compliance.
  • Participated in Joint Commission accreditation initiatives to uphold quality standards.
  • Authored and implemented policies and procedures for enhanced operational efficiency.

Director of Health Services

Otterbein Senior Lifestyle Choices
Cridersville, Ohio
12.2004 - 09.2015
  • Supervised all levels of care, including Post-Acute, Long Term, Assisted, and Independent Living.
  • Ensured compliance with state and federal regulations.
  • Managed Ohio Department of Health and Medicaid Waiver surveys.
  • Directed nursing staff operations, including recruitment, hiring, onboarding, scheduling, and payroll management.
  • Oversaw QAPI program, Risk Management, and Performance Improvement initiatives.
  • Administered nursing department budget to optimize resource allocation.

Education

Bachelor of Science - Nursing

Western Governors University
01.2018

Associate of Science - Nursing

Lima Technical College
06-1991

Skills

  • Leadership and management
  • Effective communication
  • Critical thinking
  • Quality assurance
  • Performance improvement
  • Strategic planning
  • Budget management
  • Team building
  • Policy writing
  • Compliance management
  • Clinical protocols
  • Patient care management
  • Risk assessment
  • Data analysis
  • Staff training and development
  • Operations management
  • Performance measurement

Certification

  • RN Compact License

References

Upon Request

Timeline

Area Director of Clinical Operations

Gentiva Hospice
11.2023 - 08.2025

Director of Operations

Legacy Hospice
05.2020 - 11.2023

Hospice Administrator

Interim Healthcare and Hospice
06.2019 - 04.2020

Director of Nursing

Mennonite Memorial Home
12.2018 - 06.2019

Clinical Manager Outpatient Services

Lima Memorial Health System
10.2015 - 12.2018

Director of Health Services

Otterbein Senior Lifestyle Choices
12.2004 - 09.2015

Bachelor of Science - Nursing

Western Governors University

Associate of Science - Nursing

Lima Technical College

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