Lisa Bradberry
Hilton Head Island,SC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
32
32
years of professional experience
Work History
Store Manager
Francesca’s
Hilton Head Island, South Carolina
01.2021 - Current
- Managing teams to deliver KPI’s and compliance throughout operation as well as providing excellent standards of customer service
- Increased sales and profitability of store to achieve growth with Best Year Ever in Sales 2022
- Energized philosophy of service excellence
- Demonstrates measurable efforts to improve operations and procedures
- Maximizing sales through effective merchandising and strategic planning
- Recruiting, training, supervising, and appraising staff
- Maintaining accurate statistical and financial records.
- Trained and guided team members to maintain high productivity and performance metrics
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Store Manager
Swarovski
Bluffton, South Carolina
01.2014 - 01.2021
- Manage execution of store business plan that drives KPI results and maximizes business opportunities
- Achieve predetermined financial budgets to include payroll management
- Drive brand loyalty through demonstrating sales leadership, coaching, and connecting with customer experience
- Organizing, preparing, and arranging special events for top-tier customers
- Achieve store shrink goals and maintain all operational standards to secure assets of store physical location
- Ensure proper scheduling practices that lead to maximizing sales potential
- Direct and execute strategic, brand-appropriate merchandising to maximize sales and presentation standards
- Supervise and direct all merchandise processing and flow to floor in conjunction with exceptional standards.
Retail Buyer/Retail Manager
The Ritz-Carlton
Sarasota, Florida
01.2013 - 01.2014
- Responsible for direction of overall retail efforts to create superior guest experience, maximize sales and maintain quality reputation
- Responsible for buying luxury apparel, gift, and accessory categories that appealed to guests and residents
- Planned, promoted, and marketed retail events to drive revenue
- Planned development and execution of new retail outlet
- Managed budgeting and forecasting multi-outlet operation
- Maximized & developed opportunities for group sales by proactively engaging group representatives early in sales phase
- Coordinated and executed quarterly physical inventories
- Managed recruitment, selection, and training of staff
- Energized philosophy of service excellence.
- Negotiated contracts with vendors for cost-effective purchasing terms
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
- Developed and managed budgets for purchasing and projected purchasing needs
- Prepared and analyzed reports to track inventory and purchasing trends
- Cultivated relationships with wholesalers and distributors to increase inventory availability
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns
Guest Relations Coordinator
The Ritz
Carlton, Reynolds Plantation, Georgia
01.2012 - 01.2013
- Contact guests prior to arrival to up-sell products and services as well as confirm reservation details
- Work closely with Meeting Planners to ensure excellent customer service and highest level of accuracy in bookings is always provided
- Engineering surprises and delights in addition to anticipating guests’ needs
- Coordinate special events and services for guests celebrating special occasion
- Process reservations for Spa and Golf, Resort Restaurants, Special Events, and Rooms.
- Responded to guest inquiries to maximize guest satisfaction
- Anticipated and attentively handled guest needs or concerns
- Compiled feedback to help management improve guest relations policies and prevent common conflicts
- Engaged guests through upbeat conversation and personalized service
VP of Placement Services
Nannies and More
Atlanta, Georgia
01.1999 - 01.2006
- Responsible for overseeing all facets of the nanny placement process
- Recruitment of new clients and prospective placements
- Over four-plus years of consistent monthly sales
- Mentored new employees on customer service and corporate processes and procedures.
- Resolved problems, improved operations, and provided exceptional service
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Worked well in a team setting, providing support and guidance
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Sales Representative
Unionbay Sportswear
Kent, Washington
01.1995 - 01.1999
- Responsible for major and specialty store territory sales of over 100 accounts in Southeast for Junior Sportswear line
- Monthly presentations in New York and Atlanta showrooms to major retail buyers from Saks Inc., Parisian, McRae’s, Proffitt’s, Belk, and Goody’s
- Collaborated with Regional Managers to establish merchandising process and procedures
- Produced weekly sales reports for management
- Consistently among highest performers in sales volume.
Flight Attendant
United Airlines
Chicago, Illinois
01.1991 - 01.1995
- In-flight Customer Service,
- Duties included crew briefing, proper application of customer service procedures during all phases of flight, opening and closing inventory of duty-free merchandise as well as accounting and depositing revenue from sales
- Responsible for in-flight report, crew immigration and customs forms
- Provided personal attention and services to celebrities, dignitaries, Fortune 500 executives and VIP's
- Completed extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations
- Re-trained yearly at United Airlines training facility to establish current FAA safety regulations, CPR and First Aid.
Education
Bachelor of Science - Hospitality and Tourism Management
University of South Carolina - Beaufort
Okatie, SC04.2023
Some College (No Degree) - General Studies
Georgia Southern University
Statesboro, GASkills
- Team leadership and coaching
- Relationship building and management
- Maximizing profitability
- Financial operations management
- Accurate money handling
- Retail laws and regulatory compliance
- Team Building
- Merchandising
- Customer Relations
- Strategic thinker
- Staff training and development
- Operations
- Sales expertise
- Bank deposit procedures
Affiliations
Member of National Society of Leadership and Success
Member of Eta Sigma Delta
Timeline
Store Manager
Francesca’s
01.2021 - Current
Store Manager
Swarovski
01.2014 - 01.2021
Retail Buyer/Retail Manager
The Ritz-Carlton
01.2013 - 01.2014
Guest Relations Coordinator
The Ritz
01.2012 - 01.2013
VP of Placement Services
Nannies and More
01.1999 - 01.2006
Sales Representative
Unionbay Sportswear
01.1995 - 01.1999
Flight Attendant
United Airlines
01.1991 - 01.1995
Bachelor of Science - Hospitality and Tourism Management
University of South Carolina - Beaufort
Some College (No Degree) - General Studies
Georgia Southern University
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