Lisa Bradley
Clayton,NC
Summary
Energetic Director successfully exceeding employee performance goals through implementation of rigorous training protocols with an in-depth background in education and mental health/substance abuse. Efficient manager of operational budgets and resources, consistently supporting robust program despite occasional constraints. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 15 years of progressive training experience and take on a challenging new role.
Exceptional communication, analytical and organizational skills. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Highly effective at educating people at all different skill levels with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Quality Management and Training Director
A United Community, LLC
Raleigh, NC
04.2007 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Assessed skill gaps for employees in each department and developed training courses to meet identified needs.
- Developed departmental systems and procedures to better align workflow processes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed and distributed statistical information.
- Tracked quality issues with external customers, stakeholders and community organizations who utilized or could potentially utilized our company services.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Implemented new quality assurance and customer service standards.
- Developed quality planning for multiple new service implementations by verifying customer requirements and implementing in design and production.
- Evaluated interactions between staff and client or stakeholders to assess personnel performance and implement strategies for customer satisfaction improvement.
- Estimated financial requirements of new projects.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Exceptional Children's Teacher
North Carolina Cyber Academy
Durham, NC
09.2021 - 06.2022
- Implemented documented therapy plans for behavior intervention treatment
- Gathered data to measure student progress and determine learner needs
- Worked with trans-disciplinary team in planning and developing appropriate IEP goals
- Organized learning resources and classroom environment to facilitate positive learning experience for over more than 30 students.
- Communicated with parents and faculty to develop strong sense of collaboration between teachers, students and parents.
Exceptional Children's Facilitator, Durham Public
Durham Public School
Durham, NC
09.2020 - 06.2021
- Used varied tools to perform both formative and summative assessments
- Collaborated with peers to enhance work environment and support instructional planning
- Participated in development of school safety plans to address areas of concern.
- Communicated with parents and faculty to develop strong sense of collaboration between teachers, students and parents.
- Served as liaison between families, school personnel and other healthcare providers on behalf of students.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed team communications and information for meetings
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Participated in team-building activities to enhance working relationships
- Led projects and analyzed data to identify opportunities for improvement
Special Education Teacher
O. Barnes Elementary
, NC
09.2019 - 06.2020
- Provided strong leadership as a selected member of the school improvement team.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Monitored compliance with state testing and classroom accommodations,
- Collaborated with families and guardians to support impaired students in classroom learning.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Partnered with standard education teachers from across academic departments.
- Redirected students using Positive Behavior Support (PBS).
- Instructed students in core academic areas and specialized reading groups
- Coordinated special education students and teacher assistant schedules with master schedule
- Led activities that developed students' physical, emotional and social growth
Community Support Supervisor
Therapeutic Strategies
Garner, NC
01.2006 - 12.2008
- Remained knowledgeable of trends and appropriate therapeutic practices regarding community mental health
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Professor/English Education Coordinator
Saint Augustine College
Raleigh, NC
01.2006 - 12.2007
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
- Mentored students and communicated internship and employment opportunities.
- Built strong rapport with students through class discussions and academic advisement.
- Contributed to campus activities to promote positive university image.
- Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans as an appointment member of the curriculum development committee.
Clinical Case Manager/Community Support
Therapeutic Connections
Raleigh, NC
01.2004 - 05.2006
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Provided crisis intervention and risk assessments.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
English Teacher/Special Education Teacher
Alamance-Burlington/Wake County
Burlington, NC
01.1997 - 04.2005
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Instructed students in core academic areas and specialized reading groups.
- Completed intensive leadership training and provided training to colleagues on applied behavior analysis.
Education
Masters of Education - Special Education
Elon College
Elon, NC05.2001
Bachelor of Arts For Teaching - English Education
Elon University
Elon, NC05.1994
Skills
- Data Management
- Online Teaching
- Differentiated Instruction
- Policy Development and Enforcement
- Business Leadership
- Performance Monitoring and Evaluation
- Culture Transformation
- Social Media Platforms
- Process Development and Streamlining
- Business Management and Development
- Training Needs Analysis
- Improvement Recommendations
Certification
NC Teaching License Special Education K-12
NC Teaching License English Education 9-12
Timeline
Exceptional Children's Teacher
North Carolina Cyber Academy
09.2021 - 06.2022
Exceptional Children's Facilitator, Durham Public
Durham Public School
09.2020 - 06.2021
Special Education Teacher
O. Barnes Elementary
09.2019 - 06.2020
Quality Management and Training Director
A United Community, LLC
04.2007 - Current
Community Support Supervisor
Therapeutic Strategies
01.2006 - 12.2008
Assistant Professor/English Education Coordinator
Saint Augustine College
01.2006 - 12.2007
Clinical Case Manager/Community Support
Therapeutic Connections
01.2004 - 05.2006
English Teacher/Special Education Teacher
Alamance-Burlington/Wake County
01.1997 - 04.2005
Masters of Education - Special Education
Elon College
Bachelor of Arts For Teaching - English Education
Elon University
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