Lisa Brendel
Sierra Vista,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.
Client-focused Peer Recovery Support Specialist with training and expertise to help individuals with mental, emotional and substance abuse problems. Excels in counseling, personalized support and crisis intervention.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE AGENT
TELEPERFORMANCE USA
Sierra Vista
08.2009 - 12.2020
- The features and advantages of the item in question were given to help in making choices
- A significant level of satisfaction with clients is achieved by fixing concerns with customers on the first call
- Achieved call-time and quality standards frequently by following business rules and scripts
- By providing thorough service and good understanding while establishing friendly, positive interactions, we offered every customer great customer service
- Resolved complaints about goods or services to promote sales and assist in customer retention
- Customers were provided with thorough payment options and directed to the billing department for payment or additional questions about the bill
- With a positive attitude and a concentration on customer satisfaction, I served a lot of customers every day
- Referred complex issues, including the technology or the online order system, to the help desk for more research
- Addressed the escalated client
- I have taken time away from working full-time over the years of a job hiatus to concentrate on attending classes and picking up new skills in order to improve and advance my career.
Education
Certificate - Peer Recovery Support Specialist
Just 1 Life Services
Tucson, AZ05-2023
Some College (No Degree) - Human Resources Management
Colorado Technical University
Colorado Springs, COSkills
- Social Activity Planning
- Rapport Building
- Relationship-Building Skills
- Resource Navigation
- Motivational Interviewing
- Leadership Skills
- Communication Abilities
- Mental Health Services
- Community Services Information
- Recovery Assistance and Support
- Planning Skills
- Interpersonal Abilities
- Issue Resolution Abilities
- Positive Environment Facilitation
- Effective Collaboration and Interaction
- Boundary Setting
- Exemplary Communication
- Problem-Solving Skills
- Product Knowledge
- Paperwork Processing
- Report Generation
- Account Updating
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Information Security
- Complaint Resolution
- Data Collection
- Multi-Task Management
- Computer Proficiency
- Prioritization
- Courteous Demeanor
- Delivery Scheduling
- Complaint Handling
- Building Rapport
- Professional Telephone Demeanor
- De-Escalation Techniques
- Client Relations
- Order Processing
- Documentation
- Order Fulfillment
- Office Equipment Proficiency
- Adaptive Team Player
- Administrative Support
- Report Preparation
- Filing
- Call Center Operations
- Proofreading
- Follow-Up Skills
- Sales Closing
- Service Upselling
- Customer Consulting
- Conflict Mediation
- Customer Education
- Credit Card Payment Processing
- Customer Relationship Management (CRM)
- Problem-Solving Abilities
- Active Listening
- Positive and Professional
- Product Promotion
- Retail Sales Customer Service
- Quality Assurance Controls
- Promotional Support
- Payment Processing
- Customer Service
- Document Control
- Team Development
- Process Optimization
- Tactful and Diplomatic
- Reading Comprehension
- Product Education
- Account Management
- Typing Proficiency
- Conflict Resolution
- Escalation Management
- Report Transcription
- High-Energy Attitude
- Dispute Resolution
- Problem Resolution
- Quality Control
Personal Information
Date of Birth: 05/19/83
References
References available upon request.
Timeline
CUSTOMER SERVICE AGENT
TELEPERFORMANCE USA
08.2009 - 12.2020
Certificate - Peer Recovery Support Specialist
Just 1 Life Services
Some College (No Degree) - Human Resources Management
Colorado Technical University