Lisa Brenton
Lawrenceville,IL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Product Director
UnitedHealthcare
Hopkins, Minnesota
12.2021 - Current
- Manage end to end product lifecycle for an internal, web based, digitized workflow tool, utilized by United Clinical Services field operations and clinical program leads.
- Provide training and mentorship to junior members of the product team.
- Utilize a relationship-focused approach and deep understanding of needs to strengthen customer loyalty.
- Work closely with UI and UX designers in creating intuitive user interfaces that are aligned with business goals.
- Collaborate with cross-functional teams to define product vision, strategy, and roadmap.
- Present updates on current projects at executive level meetings.
- Actively monitor performance metrics of existing products and features in order to identify areas of improvement.
- Develop detailed product roadmaps to ensure successful product launches.
- Coordinate with stakeholders across departments to ensure alignment on product goals and objectives.
- Coordinate with engineering staff to determine best technical implementation methods and schedule.
- Cultivate business partnerships to build lasting relationships with internal and external parties.
- Compile monthly, quarterly and yearly executive level status reports.
Operations Director
Optum Labs
Hopkins, Minnesota
07.2020 - 12.2021
- Managed budgets for human subject research projects related to operating activities such as capital expenditures or staffing needs.
- Directed the development of systems for tracking inventory levels, customer orders, shipping schedules.
- Analyzed performance data to identify opportunities for improvement in operations.
- Facilitated communication between stakeholders at all levels of the organization.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Coordinated with vendors to ensure timely delivery of supplies needed in order to meet production deadlines.
- Ensured that all regulatory requirements were met by conducting regular audits of processes and execution.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Negotiated contracts with suppliers and service providers in order to obtain favorable terms at competitive prices.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Directed complex business transformation projects, work plan development, product development and support, customer training and user experience.
Product Director
UnitedHealthcare
Hopkins, Minnesota
07.2019 - 07.2020
- Conducted market research to gather insights into customer needs and preferences.
- Managed cross-functional teams to ensure successful product launches.
- Provided guidance on pricing models, packaging options, and other commercialization aspects of the product.
- Defined feature requirements, user stories, and acceptance criteria for new product development initiatives.
- Analyzed customer feedback to identify areas of improvement in existing products.
- Ensured compliance with industry standards when developing new products or services.
- Communicated with stakeholders throughout the entire product lifecycle.
- Oversaw daily operations related to product management activities, including budgeting and resource allocation.
- Assessed business objectives and translated them into actionable strategies for product development.
- Collaborated with marketing team to design effective promotional campaigns.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Marketed products and services at tradeshows and promotional events.
- Coordinated closely with engineering teams during all stages of development cycle.
- Maintained ongoing relationships with external vendors to ensure timely delivery of products and services.
Product Director
Qualcomm
San Diego, California
11.2016 - 07.2019
- Developed and executed project plans, budgets, and timelines.
- Monitored competitive landscape and identified opportunities for new products.
- Established best practices for designing, testing, launching, and iterating products.
- Organized training sessions for staff members related to newly launched products or services.
- Led workshops with internal teams to brainstorm ideas for new features or improvements.
- Ensured compliance with industry standards when developing new products or services.
- Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
- Leveraged deep knowledge of user experiences and drove continual improvements to boost key metrics through user testing and other feedback.
- Conducted research to determine ideal markets for products and services.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Marketed products and services at tradeshows and promotional events.
- Facilitated resolution of conflicts among members of cross-functional teams.
Product & Operations Director
Savvysherpa
Brooklyn Park, MN
07.2014 - 11.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted products, increasing customer base, and market share.
- Conducted A and B testing campaigns to assess the impact of changes in product features on user engagement metrics.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Designed surveys, questionnaires, experiments and focus groups to collect qualitative data.
- Worked closely with cross-functional teams to ensure accurate interpretation of collected information into meaningful insights.
- Analyzed customer behavior across different channels to understand user preferences better.
- Conducted research on industry trends, competitors and customer needs to inform strategic decision-making.
- Implemented tracking tools for collecting usage statistics about website visitors.
- Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
Offshore Installation Director
UnitedHealthcare
Hopkins, MN
08.2010 - 07.2014
- Ensured compliance with governmental regulations related to the installation of offshore assets.
- Resolved conflicts between contractors, vendors, suppliers, sub-contractors. as needed.
- Created presentations highlighting key project developments for internal and external stakeholders as required.
- Communicated with clients to provide updates on progress and address any concerns or issues that arose.
- Monitored staff performance and provided feedback as needed to ensure efficiency at all times.
- Managed financial aspects of projects including budgeting, invoicing, cost control.
- Reviewed completed work to verify consistency, quality, and regulatory conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Individual Medical Underwriting Associate Director
UnitedHealthcare
Indianapolis, IN
09.2000 - 08.2010
- Ensured compliance with all laws and regulations governing the issuance of insurance policies.
- Drafted letters informing clients of approval and denial status along with explanation of rationale behind decision making process.
- Conducted interviews with physicians and other healthcare providers to obtain additional information regarding applicant's medical condition.
- Monitored performance metrics such as turnaround times, accuracy rates, and customer satisfaction scores.
- Attended seminars and workshops focused on best practices within the field of medical underwriting.
- Implemented new software systems designed to streamline workflow processes throughout the organization.
- Reviewed and analyzed medical records to assess risk of insurance applicants.
- Developed individualized underwriting decisions based on evaluation of health history, lifestyle habits, and other factors.
- Collaborated closely with other departments such as sales, marketing, and actuarial services to facilitate smooth operations.
Education
Associate of Science - Nursing
Lincoln Trail College
Robinson, ILSkills
- Product Lifecycle Management
- Sales Enablement
- Stakeholder Management
- Cross Functional Leadership
- Roadmap development
- Innovation management
Certification
- Six Sigma Green Belt Certification My 2006
References
References available upon request.
Timeline
Product Director
UnitedHealthcare
12.2021 - Current
Operations Director
Optum Labs
07.2020 - 12.2021
Product Director
UnitedHealthcare
07.2019 - 07.2020
Product Director
Qualcomm
11.2016 - 07.2019
Product & Operations Director
Savvysherpa
07.2014 - 11.2016
Offshore Installation Director
UnitedHealthcare
08.2010 - 07.2014
Individual Medical Underwriting Associate Director
UnitedHealthcare
09.2000 - 08.2010
Associate of Science - Nursing
Lincoln Trail College
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