Lisa Brewer
Havelock ,NC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Well-qualified professional Registered Respiratory Care Practitioner proficient in handling complex customer issues and promoting positive experiences. Worked with a diverse group of children and adults as well as IDD clients in intermediate care facility. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and scheduling . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
Pruitt Health Hospice
04.2019 - 01.2020
- Educate facilities, doctors, hospitals, patients, and families about our hospice services.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Coordinated with multiple departments to address complex customer issues efficiently and effectively.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Clinical Trainer
Hillrom/Baxter
02.2018 - 11.2022
- Improved clinical training outcomes by designing and implementing evidence-based curricula.
- Enhanced trainee engagement with interactive learning tools and real-world case studies.
- Developed comprehensive assessments to evaluate trainee knowledge and skill development.
- Increased trainee retention by providing personalized feedback on performance and progress.
Respiratory Therapist / COPD advocate
Onslow Pulmonology Associates
12.2016 - 05.2019
- Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury
- Order, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients' condition
- Collect, record, and maintain patient information, such as medical history, reports, and examination results
- Monitor patients' conditions and progress and reevaluate treatments as necessary
- Perform Pulmonary Function Test
- Patient and family education
- Smoking cessation
- Pulmonary Rehabilitation Education.
- Ensured patient safety with diligent monitoring of vital signs during therapeutic interventions.
- Enhanced patient outcomes by effectively administering respiratory therapy treatments and interventions.
- Streamlined clinical processes through the implementation of efficient protocols for respiratory care procedures.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Reduced hospital readmissions by providing effective discharge planning and follow-up care instructions for patients with chronic respiratory conditions.
- Promoted a positive workplace culture through active participation in department meetings, committees, and quality improvement initiatives.
- Served as a resource for staff and patients on the safe use of supplemental oxygen, ensuring optimal therapeutic benefits.
Respiratory Therapist
Marketer, Family Medical Supply
12.2011 - 12.2016
- Formulate, direct and coordinate marketing activities and policies to promote products and services within local office
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics
- Follow doctors order and administer treatment, therapy, medication, and other specialized medical care to treat or prevent illness, disease, or injury
- Interpret tests and analyze records, reports, and examination information to diagnose patients' condition
- Collect, record, and manage patient lab values per MD order
- Consult with product development personnel on product specifications such as design, color, or packaging
- Confer manager to identify trends or key group interests or concerns or to provide advice on business decisions
- Maintain patient information, such as medical history, reports, and examination results
- Monitor patients' conditions and progress and reevaluate treatments as necessary
- Explain procedures and discuss test results or prescribed treatments with patients
- Advise patients and community members concerning diet, activity, hygiene, and disease prevention
- Coordinate work with nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Plan, implement, or administer health programs or standards in hospitals, businesses, or communities for prevention or treatment of injury or illness
- Train fellow therapist, home vents, oxygen equipment, documentation educating on different modes and types of PAP therapy
- Homecare of Respiratory patients
- Equipment maintenance and follow up on patient therapies.
Respiratory
Medic Home Care
10.2004 - 12.2007
- Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury
- Order, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients' condition
- Collect, record, and maintain patient information, such as medical history, reports, and examination results
- Monitor patients' conditions and progress and reevaluate treatments as necessary
- Explain procedures and discuss test results or prescribed treatments with patients
- Coordinate work with nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Plan, implement, or administer health programs or standards in hospitals, businesses, or communities for prevention or treatment of injury or illness
- Train residents, medical students, and other health care professionals
- Marketing to local doctors offices and hospitals.
Respiratory
Craven Regional Medical Center
05.2000 - 08.2004
- Administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury
- Fulfill doctors orders, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients' condition
- Monitor patients' conditions and progress and reevaluate treatments as necessary
- Collect, record, and maintain patient information, such as medical history, reports, and examination results
- Explain procedures and discuss test results or prescribed treatments with patients
- Plan, implement, or administer health programs or standards in hospitals, businesses, or communities for prevention or treatment of injury or illness.
Respiratory Care Practitioner
RHA Health Services LLC
07.2021 - Current
- Improved patient outcomes by providing timely and accurate assessments of respiratory conditions.
- Ensured quality care for patients with chronic respiratory diseases through proper management and treatment plans.
- Enhanced patient comfort during procedures by utilizing effective communication and bedside manner skills.
- Contributed to interdisciplinary team meetings, discussing patient progress and planning appropriate interventions.
- Collaborated with physicians to develop individualized care plans for each patient based on their specific needs and diagnoses.
Education
Bachelor of Science in Health Science -
Independence University
Salt Lake City, UTAssociate of Applied Science in Respiratory Care -
Carteret Community College
Morehead, North CarolinaMasters in Healthcare Administration -
Independence University
Salt Lake City, UT05.2019
Skills
- Data Entry
- Customer Service
- Customer Satisfaction
- Issue Resolution
- Patient Assessments
- Patient Education
- Health Administration
- Breathing Treatments
- Developing Patient Care Plans
- Respiratory Healthcare Equipment
- Educating Patients
- Assessing Patients
- Patient Management
- Patient Referrals
- Direct Patient Care
- EMR / EHR
- Medical Records Management
- Maintaining Medical Records
- Respiratory Medical Equipment
- Case Management
- Emergency Response
- Compassionate Care
- Respiratory Monitoring
- Aerosol Therapy
- Airway Management
- Pulmonary Function Testing
- Bronchial Hygiene
- Interdisciplinary Collaboration
- Infection Control
- Oxygen Therapy
- Ventilator Management
- Tracheostomy Care
- Critical Thinking
- Adaptability
- Cardiopulmonary Resuscitation
- Continuous Learning
- Pediatric Care
- Clinical Leadership
- Record Keeping
- Caring Bedside Manner
- Patient Advocacy
- Equipment Setup
- Patient and Family Advocacy
- Patient Care
- Diagnostic Tools
- Care Planning
- Care Plan Management
- Treatment Plan Development
- Equipment Cleaning
- Professional Bedside Manner
- Dosage Calculation
- Respiratory Equipment Setup
- Outpatient Care
- Coaching and Mentoring
- Patient Instruction
- Appointment Scheduling
- Certified Respiratory Therapist (CRT)
- Registered Respiratory Therapist - Adult Critical Care Specialist
- Vital Signs Monitoring
Certification
RRT license North Carolina
CPR
COPD Navigator
Timeline
Respiratory Care Practitioner
RHA Health Services LLC
07.2021 - Current
Customer Relations Representative
Pruitt Health Hospice
04.2019 - 01.2020
Clinical Trainer
Hillrom/Baxter
02.2018 - 11.2022
Respiratory Therapist / COPD advocate
Onslow Pulmonology Associates
12.2016 - 05.2019
Respiratory Therapist
Marketer, Family Medical Supply
12.2011 - 12.2016
Respiratory
Medic Home Care
10.2004 - 12.2007
Respiratory
Craven Regional Medical Center
05.2000 - 08.2004
Bachelor of Science in Health Science -
Independence University
Associate of Applied Science in Respiratory Care -
Carteret Community College
Masters in Healthcare Administration -
Independence University
RRT license North Carolina
CPR
COPD Navigator
Similar Profiles
Kinta BurdetteKinta Burdette
Case Manager at Pruitt Health HospiceCase Manager at Pruitt Health Hospice
Julie DulloJulie Dullo
Licensed Practical Nurse at Pruitt Health HospiceLicensed Practical Nurse at Pruitt Health Hospice
Kiara TuckerKiara Tucker
Hospice Aide at Pruitt Health HospiceHospice Aide at Pruitt Health Hospice