Summary
Overview
Work History
Skills
Timeline
Generic

Lisa Briere

Holiday,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Medical Front Office Supervisor

Comprehensive Hematology Oncology
Trinity , FL
09.2021 - Current
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Recruited, hired, and supervised staff
  • Made deposits to bank at close of day
  • Worked with outside vendors to ensure upkeep and regulations of building
  • Blocked schedules for physician time off and ensured coverage for treatment room
  • Key person for managing updates to ensure all staff is aware of changes as they are happening
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.

Medical Office Representative

BayCare Health System Inc.
Safety Harbor, FL
04.2015 - 09.2021
  • Customer Service Professional ensuring each customer receives a warm welcome and courteous service
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed patient referrals to other medical specialists.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Excellent phone etiquette

Front Office Receptionist/Medical Assistant

Day Kimball Healthcare
Putnam, CT
11.2001 - 02.2015
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Skills

  • Schedule Coordination
  • Microsoft Office
  • Meeting Coordination and Support
  • Friendly and Relatable
  • Customer Service Management
  • Honesty and Integrity
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Attention to Detail
  • Multitasking and Prioritization
  • Diligent Follow Through
  • EMR

Timeline

Medical Front Office Supervisor

Comprehensive Hematology Oncology
09.2021 - Current

Medical Office Representative

BayCare Health System Inc.
04.2015 - 09.2021

Front Office Receptionist/Medical Assistant

Day Kimball Healthcare
11.2001 - 02.2015

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Lisa Briere