Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Briggs

BDC Coordinator/Manager
Lexington,NC

Summary

Possess solid computer skills. Responsible for maintaining good relationships with current clients while building new client relationships and generating fresh sales. Excellent working knowledge using Microsoft Excel, Word perfect and Microsoft Word. Ability to train, motivate, and assist sales team and managers, a team player. Hardworking Customer Service Representative with 25 years of experience working with customers in the auto and insurance industry. Trained in project and time management with extensive knowledge of automobiles and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of post-secondary education
26
26
years of professional experience

Work History

Collector/Customer Service Representative

Priority Background Solutions
Salisbury, NC
11.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

BDC Coordinator/Manager

Hertz Car Sales
Winston-Salem, NC
01.2020 - 10.2020
  • I work in internet sales, I distribute leads daily as they come in.
  • I send customers emails, make calls and answer their general questions about vehicles of interest and also setup appointments.
  • I do title work, all office duties such as depositing checks and also payroll and Fedex packages coming in and going out.
  • I answer incoming calls and manage outbound calls as well.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Demonstrated vehicles and features, and conduct test drives.
  • Resolved customer concerns regarding loan financing and warranties.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.

Customer Service

Flow Automotive Companies
Winston-Salem, NC
04.2012 - 01.2020
  • Assists customers in their auto search.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Rep/Territory Manager

Primo Water
Salem, NC
01.2007 - 01.2010
  • Worked with Regional Operators on the West Coast in their daily operations.
  • Helped support the retail chains for their business needs.
  • Quickly and effectively solve customer challenges.
  • Assisted regional operators in new business setup.

Customer Service

S&N Communications
Kernersville, NC
01.2005 - 01.2007
  • Worked with internal and external customers to assist in their fiber optic needs.
  • Assisted call center manager in daily and weekly reports.

Customer Service

GMAC Insurance
Salem, NC
01.1995 - 01.2007
  • Worked with auto insured's for all of their insurance needs.
  • Worked s the middle man between the insured and the DMV.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

North Davidson Senior High School
Lexington NC
08.1984 - 06.1988

No Degree - Computer Programming

DCCC
Lexington NC

Skills

Servingundefined

Timeline

Collector/Customer Service Representative

Priority Background Solutions
11.2020 - Current

BDC Coordinator/Manager

Hertz Car Sales
01.2020 - 10.2020

Customer Service

Flow Automotive Companies
04.2012 - 01.2020

Customer Service Rep/Territory Manager

Primo Water
01.2007 - 01.2010

Customer Service

S&N Communications
01.2005 - 01.2007

Customer Service

GMAC Insurance
01.1995 - 01.2007

High School Diploma -

North Davidson Senior High School
08.1984 - 06.1988

No Degree - Computer Programming

DCCC
Lisa Briggs BDC Coordinator/Manager