Lisa Bright
Shelby,NC
Summary
Possessing excellent communication and interpersonal skills, combined with positive and upbeat attitude. Knowledgeable about customer service best practices and adept in resolving customer issues and managing team dynamics. Focused on driving customer satisfaction and team performance. Offering strong interpersonal and problem-solving abilities, eager to learn and develop in customer-focused environment. Contributes solid understanding of customer service principles and ability to quickly grasp new systems and processes. Ready to use and develop communication and conflict resolution skills in Desired Position role. Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Lead
C A Short
08.2011 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Crest Sr High
Boiling Springs, NC1986
Skills
Email Etiquette
Fax
Filing
Operating Systems
Excel
Telephone
Certification
- State Driver's License
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Timeline
Customer Service Lead
C A Short
08.2011 - Current
Crest Sr High
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