LISA BRINKLEY
La Vergne,TN
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
Epiphany Solution's LLC
09.2021 - Current
- Resolved issues, escalating major concerns to appropriate personnel.
- Executed record filing system to improve document organization and management.
- Maintained calendars and schedules to set appointments for management team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
BUS OPERATOR
WeGo Public Transit
11.2017 - Current
- Taking People in the community from Point A to Point B in a safe and timely manner
- Managing situations from customer service to maintaining route schedules, from mechanical issues to customer quality
- Operate transit buses with strict compliance, company policies.
- Collecting fares, providing stop and public information, and answering transit related questions
- Conducting internal and external visual inspection of transit bus by testing equipment, safety devices, and bus controls
- Boarding and De-boarding transit buses, operating the disability passenger accessibility, and adequately secure disabled passengers.
- Train new employees
- Maintained clean and neat shuttle for passenger comfort.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Worked different route every day based on changing passenger locations and destinations.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
Managed Care Specialist III
State Of Tennessee
11.2014 - 11.2017
- Serve as Team Lead and first point of contact for all questions from team members and respond accordingly in a timely manner.
- Research and process EOG inquiries and other high priority escalated requests.
- Process timesheets and time off request.
- Track work productivity and address any potential issues prior to management intervention.
- Provide training to new hires and refresher training for existing employees on a quarterly basis.
- Act as proxy for program manager to executive directors in the event of program manager's absence.
- Create Standard Operation Manual for work processes.
- Audit cases and report corrections as needed.
ASSOCIATE PROVIDER INSTALLATION SPECIALIST
United Health Group
07.2013 - 09.2014
- Installation and administration of provider contracts
- Database loading for provider contracts and amendments
- Eligibility and credentialing collection.
- Auditing contract loads for adherence to quality measures.
- Perform quality check on provider's data such as billing set-up, fee schedules, demographics, credentialing, and contracts.
ADMINISTRATIVE COORDINATOR
UNITED HEALTH GROUP
10.2011 - 07.2013
- Make nonclinical coverage determination based on employer group contracts and federal and state mandates
- Prep cases for clinical review for nurses and Medical Directors
- Verify that the providers are using the correct or appropriate ICD-9 and CPT coding
- Send out correspondences and communicate bene t determination to providers and members within Department Insurance (DOL) time frame
- Processes network considerations for out of network physician specialties or facilities for appropriate products andprocedures
INPATIENT COORDINATOR
UNITED HEALTH GROUP
11.2009 - 10.2011
- Ensures all member needs are identified and forwarded to the appropriate Care Coordinator for risk validation.
- Send out correspondences and communicate benefits and determination to providers and members within Department of Insurances (DOL) time frame.
- Serve as a resource for individuals in the department including mentoring or coaching peers.
- Coordinated with insurance companies regarding patient eligibility and authorization of services.
- Coordinated referrals from physicians and insurance companies.
INTAKE COORDINATOR
United Health Group
02.2007 - 11.2009
- Provide excellent customer service to both providers and enrollees
- Processes network considerations for out of network physician specialties or facilities for appropriate products
- Fill in when the Team Lead is out of the office
- Serve as a resource for individuals in the department including mentoring or coaching peers.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Education
Associate of Arts - Sociology
Collin County Community College District
Plano, TX05.2016
Skills
- Employee Training
- Administrative Support
- Training and Development
- Passenger Interaction
- DOT Standards
- Local Street Knowledge
- Situational Awareness
Certification
CDL B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADMINISTRATIVE ASSISTANT
Epiphany Solution's LLC
09.2021 - Current
BUS OPERATOR
WeGo Public Transit
11.2017 - Current
Managed Care Specialist III
State Of Tennessee
11.2014 - 11.2017
ASSOCIATE PROVIDER INSTALLATION SPECIALIST
United Health Group
07.2013 - 09.2014
ADMINISTRATIVE COORDINATOR
UNITED HEALTH GROUP
10.2011 - 07.2013
INPATIENT COORDINATOR
UNITED HEALTH GROUP
11.2009 - 10.2011
INTAKE COORDINATOR
United Health Group
02.2007 - 11.2009
Associate of Arts - Sociology
Collin County Community College District
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