Lisa Britt-Yarns
Houston,TX
Summary
As a results-driven and forward-thinking leader with over twenty years of leadership experience, A proven track record of success in managing domestic and international cross-functional teams toward achieving organizational goals. The ability to inspire, motivate, and lead teams, coupled with effective communication and problem-solving skills, has driven positive change and fostered a culture of inclusion and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Implementations
TAB32
09.2021 - Current
- Lead cross-functional teams training, support, and project managers for enterprise implementations.
- Implemented Monday.com SaaS to track and monitor SMB and DSO implementations.
- Developed playbook and best practices for engaging and addressing key customer concerns.
- Maintain strong relationships with external customers, vendors, and partners.
- Stayed abreast of healthcare regulations and compliance requirements on HIPAA and PII.
- Risk mitigation and analysis.
Senior Project Manager
AC Transit
12.2020 - 08.2021
- Provided project management support for the implementation of pre-check wheelchair deployment and passenger count service.
- Gathered requirements for the lift pre-trip inspection pilot, which allowed operators to test and deploy the lift ramp before departure. To satisfy ADA requirements by ensuring the lift ramp was functioning correctly before departure.
- Developed reports to track KPIs for success vs failure rates by division and vehicle type for pre-trip pilot inspections, maintenance, and remediation.
- Launched pilot of APC (automatic passenger counter) to test technology to aid in passenger awareness and safety during and after Covid-19. This new feature allowed passengers across the entire fleet to view capacity and make informed decisions about which buses to ride.
- APC data aided and assisted planning and scheduling with future projections and mandated USDOT Reporting.
- Researched the impact of programs on operator's start time and CBA impact and compliance.
- Coordinated cross-functional teams to determine timely delivery and compliance of quarterly bus schedules.
Principal Project Manager
VERITAS, formerly Symantec
08.2017 - 10.2019
- .Provided project management support to migrate global on-premise data centers to Azure
- Coordinated with external vendors on build-out, remodeling, planning, and decommissioning of the on-premise data centers, which led to a 15% reduction in OpEx.
- Spearheaded project to build out 2,200kW of power and relocate 4,400 devices from California to Minnesota via ground transport
- Worked with corporate IT on migration from Salesforce to ServiceNow and drove all system requirements and training.
- Collected and communicated project status through weekly and monthly update meetings, reports, and meeting minutes
- Developed budgets and tracked expenses against plan using Oracle ERP.
Senior Project Manager
SYMANTEC
08.2011 - 07.2017
- Reviewed contracts for termination exposure and cost impact.
- Developed action plans for the execution of maintenance as they relate to keeping the infrastructure up and running.
- This included anything from OS upgrades to the addition of new hardware (3Par, Isilon, Dell, Juniper, etc.) in the data centers.
- The regularly scheduled maintenance of these systems aided in meeting SLA and reduced planning time by 50%.
- Led all change requirements and implementations for Salesforce Change Controls and Service Incident management modules.
- Spearheaded the acquisition of LiveOffice for the Infrastructure business unit and divestiture projects.
Project Manager
IDEMIA, L1-ID
02.2010 - 07.2011
- Interfaced with the School Board of Broward County (SBBC) and various external vendor groups to gather and communicate system requirements for implementing the Level 2 security system.
- Trained internal security staff at SBBC and vendors on the new EasyPath Security System.
- This included properly registering for prints, retrieving, reviewing, and determining applicant status.
- Created various reports to track on-hold, pending, and denied applicants.
- Developed training materials and trained enrollment centers on how to use live scan equipment for applicant processing through the FDLE and FBI systems.
- Recommended process changes to reduce the approval process by 20% for applicants with no previous criminal history.
District Operations Manager
ROCKWELL AUTOMATION
02.2005 - 06.2008
- Managed district administrative and order processing staff for Texas, Louisiana, Oklahoma, and Arkansas, which included recruiting, training, mentoring, event planning, commission processing, and performance reviews.
- Developed weekly, monthly, and quarterly sales performance reports, including quota vs actuals, conversion rate by Sales Representative, and win/loss KPI reporting.
- Managed district budget, recommended and implemented changes to reduce district budget by 5%.
- Managed annual key marketing event (approximately 1,000+ participants) to showcase products and new features to customers and partners.
Education
Master's - Health Administration
Louisiana State University
Shreveport, LAB.B.S Degree - Business Management
Dallas Baptist University
Dallas, TX08.2006
Skills
- Leadership & Team Management
- Strategic Planning & Execution
- Risk Analysis & Mitigation
- Budgeting & Financial Management
- Vendor & Customer Relationship Management
- Process & Quality Improvement
- Clinic Satisfaction Improvement
- Electronic Health Record (EHR) Implementation
- Contract Negotiation & Compliance
- Change Management
- Collaboration & Inclusion
- Start Up Experience
- Process Improvement
- Team Building
- Conflict Resolution
Certification
CSM (Certified Scrum Master)
Scrum Alliance, San Jose, CA
aPHR (Associate Professional Human Resources)
HRCI, Alexandria, VA
Timeline
Director of Implementations
TAB32
09.2021 - Current
Senior Project Manager
AC Transit
12.2020 - 08.2021
Principal Project Manager
VERITAS, formerly Symantec
08.2017 - 10.2019
Senior Project Manager
SYMANTEC
08.2011 - 07.2017
Project Manager
IDEMIA, L1-ID
02.2010 - 07.2011
District Operations Manager
ROCKWELL AUTOMATION
02.2005 - 06.2008
Master's - Health Administration
Louisiana State University
B.B.S Degree - Business Management
Dallas Baptist University
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