Lisa Britto

Food & Beverage Manager

Trump National Golf Course

09.2016 - 10.2023

Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Developed staff training programs to enhance service skills and increase overall efficiency.
Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Implemented creative solutions for space optimization during peak hours or busy seasons.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Improved customer satisfaction by implementing innovative food and beverage menu options.
Resolved customer complaints involving food or beverage quality and service.
Organized successful special events that contributed to increased sales figures.
Managed inventory effectively, reducing waste and optimizing stock levels.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Worked closely with marketing teams on promotional activities that generated increased foot traffic.
Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
Maintained highest standards for beverage quality and service.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Improved beverage sales with introduction of curated wine and craft beer selection, appealing to wider range of tastes and preferences.
Coordinated with kitchen team to design limited-time offers, generating increased interest and repeat business.