Lisa Britton
Reno,NV
Summary
Results-driven professional with exceptionally strong customer service skills, Adept at resolving inquiries And enhancing client satisfaction. Proven ability to streamline processes And manage administrative tasks effectively. An impressive work history with years of obtaining experience, the ability to adapt to any professional culture. And processing vast roles while building a broad spectrum of experience and knowledge from each role. From owning my own restaurant, working in healthcare, LTL, logistics, and Account Management for a Transportation Company. I have spent the majority of my career in customer service and sales with results and recognition, such as awards and fiscal bonuses. I am a top revenue drivin performer and dedicated to any roll that I have or will achieve.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Operator
IGT
03.2025 - 03.2026
- Operated computer systems to monitor game performance and ensure smooth operation
- Assisted in troubleshooting hardware and software issues to minimize downtime
- Executed routine system checks to maintain operational integrity and efficiency
- Collaborated with team members to address operational challenges and enhance workflows
- Adapted quickly to new technologies and systems, improving overall productivity
- Processed requests for service from internal and external globally customers EGMs were operational, and monitored all Adult gaming facilities software.
- Provided suburb customer service to Adult gaming facilities globally.
Lead Caregiver
Private Client
07.2023 - 11.2024
- Assisted elderly client with daily living tasks, ensuring comfort and promoting independence in their routines.
- Conducted regular assessments of health conditions to ensure timely reporting of changes to healthcare professionals.
- Supported client in mobility improvement initiatives to foster greater independence and enhance overall well-being.
- Crafted and executed client-specific activities, focusing on promoting mental stimulation through personalized engagement.
- Facilitated communication with family members to identify issues and refine client care plans.
- Engaged with elderly patients through meaningful interactions to foster a supportive environment.
- Achieved a well-maintained home environment through diligent cleaning efforts. Streamlined household errands to enhance daily efficiency. Optimized laundry management and successfully executed weekly grocery shopping.
- Supported individuals in maintaining personal hygiene through comprehensive assistance with bathing, grooming, dressing, feeding, and toileting.
- Coordinated services for disabled clients, focusing on fostering independence and ensuring well-being.
- Coordinated and executed transportation services for individuals attending events, medical appointments, and shopping excursions.
- Provided compassionate care and assistance with daily living activities for elderly clients.
- Supervised daily care routines to ensure optimal health and safety for clients.
Administrative Assistant
AngloGold Ashanti
01.2021 - 07.2023
- Facilitated coordination of office activities, resulting in improved workflow efficiency and enhanced collaboration among team members.
- Coordinated complex scheduling and calendar activities ensuring optimal time utilization for senior management.
- Implemented and managed organized filing systems, significantly improving document retrieval workflows.
- Analyzed data and crafted comprehensive reports and presentations, maintaining high standards of clarity and accuracy.
- Monitored budget allocations and compiled detailed expense reports to maintain financial accountability.
- Operated multi-line phone system, ensuring timely call routing, message delivery, and visitor reception for improved customer service.
- Safeguarded confidential data by enforcing privacy policies and utilizing secure filing systems to maintain information integrity.
- Cultivated customer satisfaction through efficient handling of client inquiries and proactive concern resolution.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Oversaw planning and execution of travel arrangements for staff, focusing on cost-effectiveness and punctuality in accommodations and transportation.
CSR III
TADS/Maxmus
03.2020 - 07.2021
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Achieved high customer satisfaction by effectively addressing inquiries and issues. Delivered essential resources and information regarding COVID-19.
- Facilitated effective communication during high call volumes, demonstrating professionalism and empathy in every interaction.
- Streamlined escalation processes to ensure timely and effective resolution of intricate customer issues.
- Executed effective call management strategies daily, prioritizing exceptional service delivery while remaining calm under pressure.
- Optimized call handling efficiency by leveraging strong problem-solving abilities and effective communication techniques.
- Monitored and improved performance metrics, significantly contributing to call center success and customer satisfaction.
Education
High School Diploma -
NE Department of Education
Omaha.NE08.1988
Skills
- gStrong sales ability
- Excellent Customer service skills
- Data management
- Computer operations management
- Decision-making/Strong Negotiations Skills
- Administrative Assistant
- Executive Assistant
- Logistics expert/Dispatching/Transportation
- Office Management
- Inventory/Inventory control
- Caregiving
- Training, New Hire Onboarding
Certification
- Nevada State Gaming License License -2025-2026
- CPR certified
- Prior Emergency Medical Technician 1999-2000
Timeline
Computer Operator
IGT
03.2025 - 03.2026
Lead Caregiver
Private Client
07.2023 - 11.2024
Administrative Assistant
AngloGold Ashanti
01.2021 - 07.2023
CSR III
TADS/Maxmus
03.2020 - 07.2021
High School Diploma -
NE Department of Education