Lisa Broadwater
184 Englewood Lane, Grantsville,MD
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.
Overview
32
32
years of professional experience
Work History
Scheduler
WVU Ruby Mem. Hospital - Grantsville Med Center
Grantsville, MD
07.2017 - Current
- Greeted patients upon arrival and checked them in for their appointments.
- Verified patient information, including insurance coverage, prior to appointment start times.
- Scheduled patient appointments according to established protocols.
- Assisted with filing and organization of medical records.
- Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
- Provided support to clinical staff by preparing charts for upcoming visits and ensuring that all necessary paperwork was completed accurately.
- Checked-in patients upon arrival using a computerized system.
- Processed payments for services rendered at the front desk.
- Collected copays and verified insurance benefits as needed.
- Maintained an organized work area, ensuring supplies were stocked and readily available.
- Provided excellent customer service when interacting with patients, families, visitors, physicians, and staff members.
- Followed up on no-shows or cancellations to reschedule appointments.
- Assisted with check-out process for discharged patients.
- Greeted customers, answered general questions and directed to appropriate locations.
Local Newspaper Branch Manager
Sincell Publishing Co.
Grantsville, MD
03.1995 - 07.2017
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Maintained records of all office activities and personnel information.
- Managed inventory levels by ordering supplies as needed and tracking usage rates.
- Assisted customers with account set-up processes and answered questions about products or services offered.
- Organized and maintained documents, files and records.
Branch Bank Teller
Fidelity Bank
Frostburg, MD
03.1993 - 03.1995
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
High School Diploma -
Southern Jr. Sr. High School
Oakland, MD06-1977
Business
Allegany College of Maryland
Cumberland, MDSkills
- Schedule verification
- Computer Skills
- Telephone Etiquette
- Attention to Detail
- Call Schedule Distribution
- Problem-Solving
- Document Management
- Teamwork and Collaboration
- Data Entry
- Customer Service
- Patient Scheduling
Timeline
Scheduler
WVU Ruby Mem. Hospital - Grantsville Med Center
07.2017 - Current
Local Newspaper Branch Manager
Sincell Publishing Co.
03.1995 - 07.2017
Branch Bank Teller
Fidelity Bank
03.1993 - 03.1995
High School Diploma -
Southern Jr. Sr. High School
Business
Allegany College of Maryland
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