Lisa Brock
Gibraltar
Summary
Detail-oriented with a strong track record in managing physician schedules and optimizing patient flow. Expertise in utilizing diverse business and patient care software systems to enhance operational efficiency. Committed to improving patient experiences through effective communication and coordination strategies.
Overview
35
35
years of professional experience
Work History
Emergency Room Technician
Henry Ford Health
Detroit
08.1999 - Current
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Ensured seamless department functions by filling in for missing unit secretaries and patient advocates.
- Educated nursing students on operational processes.
- Maintained readiness of patient rooms by organizing and preparing essential equipment.
Office Assistant
Northwest Ob/gyn Associates
Southfield
03.1992 - 07.1999
- Coordinated patient scheduling for healthcare professionals.
- Built strong connections with customers through engaging interactions.
- Handled incoming calls to assist customers with scheduling appointments, procedures, and referrals.
Nursing Scheduler
Oakwood Hospital Medical Center
Dearborn
11.1989 - 01.1991
- Oversaw nursing shifts at a sizable healthcare facility to guarantee adequate nurse staffing.
- Determined minimum staffing requirements for each nursing job class by examining unit-staffing patterns.
Education
Implementation Support Specialist
Wayne County Community College
Detroit, MI07-2012
Associate of Applied Science - Emergency Room/Multiskill Healthcare Technology
Wayne County Community College
Detroit, MI12-2003
Skills
- Patient assessment
- Vital signs monitoring
- Emergency response
- Equipment maintenance
- Policy compliance
- Chart documentation
- Appointment scheduling
- Patient health education
- Medical terminology
- Team collaboration
- Customer service
- Time management
- Critical thinking
- Training and mentoring
- Communication skills
References
References available upon request.
Timeline
Emergency Room Technician
Henry Ford Health
08.1999 - Current
Office Assistant
Northwest Ob/gyn Associates
03.1992 - 07.1999
Nursing Scheduler
Oakwood Hospital Medical Center
11.1989 - 01.1991
Implementation Support Specialist
Wayne County Community College
Associate of Applied Science - Emergency Room/Multiskill Healthcare Technology
Wayne County Community College
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