Lisa Brockman
Prattville
Summary
Accomplished Store Manager with a proven track record at Lane Bryant, enhancing customer satisfaction and streamlining operations. Expert in customer service management and problem-solving, adept at mentoring staff to exceed sales goals. Demonstrates exceptional team leadership and multitasking abilities, significantly improving store performance and customer relations.
Overview
23
23
years of professional experience
Work History
Store Manager
Lane Bryant
08.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Co-Manager
Brunos Supermarket
08.2002 - 05.2009
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Store Manager
Ulta Cosmetics
03.2011 - 07.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Carver High School
Montgomery, ALSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
Timeline
Store Manager
Lane Bryant
08.2013 - Current
Store Manager
Ulta Cosmetics
03.2011 - 07.2013
Co-Manager
Brunos Supermarket
08.2002 - 05.2009
High School Diploma -
Carver High School
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