Lisa Brookins
Fort Worth,TX
Summary
i am a dependable team member trained in register operations and customer service. I promise to contribute to smooth front-end operations and go beyond requirements to handle customer needs. I have reliable, team-oriented, and efficient when completing assignments. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Very strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong and avid communicator and team player, eager to learn new processes to support overall organizational success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Drive-Thru Cashier
McDonald's Restaurant
Fort Worth, TX
07.2022 - Current
- Greeted customers, took orders, and provided product information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Verified that orders were accurate and complete before delivering them to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Manager
Walmart
Arlington, TX
03.2019 - 01.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Proposed or approved modifications to project plans.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created and managed budgets for travel, training and teambuilding activities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
CAN Academy
Fort Worth, Texas05-2016
Skills
- Cash Handling
- Quality Control
- Order Verification
- Supply Restocking
- Order Fulfillment
- Flexible Schedule
- Multitasking and Organization
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Customer Service
- Upselling Strategies
Affiliations
When it come to customer service, I consider myself a very well-rounded employee. Thanks to various challenging experiences, I have learned problem solving, communication safety, fitness for duty and learning to improvise in tight situations. I would like to broaden my horizons to other great opportunities such as the position you're offering, to become the best version of myself and show my diversity. I can catch on pretty quickly and I'll take my time learning new skills in order to flourish while being a great role model. My work experiences have taught me to be patient, hardworking, and determined to get any job done correctly.
References
References available upon request.
Timeline
Drive-Thru Cashier
McDonald's Restaurant
07.2022 - Current
Manager
Walmart
03.2019 - 01.2022
High School Diploma -
CAN Academy