Summary
Overview
Work History
Education
Skills
Interests
Quote
Work Availability
Accomplishments
Affiliations
Timeline
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Lisa Dawn Brooks

Retail Service Specialist/ Closing Manager
Gary,IN

Summary

Proven leader and efficient problem-solver, adept in management and customer engagement, enhanced Oreilly Auto Parts' operational efficiencies and sales through strategic display setups and effective shrink reduction. Excelled in staff oversight and training, boosting team productivity and fostering a collaborative environment. Skilled in cash handling accuracy and loss prevention, consistently delivering top-notch customer service and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Retail Sales Specialist/Closing Shift Manager

Oreilly Auto Pats
06.2023 - Current
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Handled in-store purchase payment processing with cash and credit cards.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Located merchandise across various stores to address customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.

Professional Data Entry Clerk/Income Tax Preparer

Northwest Indiana Community Action
12.2022 - 05.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Developed data entry policies and procedures in compliance with company standards.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Collated and organized data entry documents into filing systems for easy access.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Created and maintained data entry logs to track data entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Coded and processed applications into required electronic formats.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Utilized tax software to prepare returns and meet deadlines.

Lead Waitress

Denny's Restaurants Franchise Association
05.2021 - 11.2022
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of 11- person wait staff who attended to specific needs of countless customers daily for Family restaurant with social relevancy and intentionality.

Professional Tax Preparer

Jackson Hewitt/ Tax Pros of Chicago
10.2007 - 04.2021
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Developed tax plans and projections to help clients meet objectives.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Assessed client tax situations to determine best filing options.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Facilitated communication between clients and tax authorities.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Researched tax implications for various deductions and credits.
  • Utilized tax software to prepare returns and meet deadlines.
  • Developed spreadsheet models to accurately track tax information.
  • Calculated estimated tax payments for clients.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Facilitated integration of modern tax software with client accounting software.

Education

Bachelor of Science - Psychology/ Human Services

Indiana Institute of Technology
Fort Wayne, IN
05.2025

Skills

  • Management
  • Loss Prevention
  • Promotions and specials
  • Productivity maximization
  • Training and mentoring
  • Shrink Reduction
  • Cash Handling Accuracy
  • Staff Oversight
  • Display Setup
  • Customer Service
  • Order Processing
  • Regulatory Compliance
  • Flexible Schedule
  • Professional Appearance
  • POS system operations
  • Time Management
  • Phone Etiquette
  • Product Knowledge
  • Suggestive Selling
  • Promotional Events
  • Product Recommendations

  • Problem-Solving
  • Product Demonstrations
  • Independent judgement
  • Complaint Management
  • Customer Engagement

  • Policy and Procedure Adherence
  • Teamwork and Collaboration
  • Truck unloading
  • Store Opening and Closing

Interests

Working Remote

Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 11 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Updated and maintained company database to reflect current and accurate client records for more than 800 accounts.

Affiliations

  • Notary since 2022

Timeline

Retail Sales Specialist/Closing Shift Manager

Oreilly Auto Pats
06.2023 - Current

Professional Data Entry Clerk/Income Tax Preparer

Northwest Indiana Community Action
12.2022 - 05.2023

Lead Waitress

Denny's Restaurants Franchise Association
05.2021 - 11.2022

Professional Tax Preparer

Jackson Hewitt/ Tax Pros of Chicago
10.2007 - 04.2021

Bachelor of Science - Psychology/ Human Services

Indiana Institute of Technology

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Lisa Dawn BrooksRetail Service Specialist/ Closing Manager