Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Brooks

Aaronsburg,PA

Summary

Self-motivated, peak-performing professional with a passion for the hospitality management industry. Effective problem solver who enjoys the challenge of achieving goals and accomplishing objectives. Punctual, motivated, and dedicated to excellence. Reputation for taking complex projects from inception to completion.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

The Nittany Lion Inn
11.2024 - Current
  • Supervised daily front-of-house operations, ensuring seamless service, guest satisfaction, and alignment with brand standards across four unique hotel-based outlets: a fine dining restaurant, a lively sports bar, an upscale whiskey lounge, and a fast-paced coffee shop, along with full-service multi-level banquet facilities.
  • Trained and onboarded new employees on service standards, Toast POS usage, opening/closing procedures, and health & safety protocols.
  • Developed and implemented Standard Operating Procedures (SOPs) for service workflows, shift responsibilities, and improved efficiency and consistency across outlets.
  • Created and maintained comprehensive opening and closing checklists to ensure proper setup, cleanliness, and operational readiness for each shift.
  • Managed and troubleshooted Toast POS system, including configuring menus, training staff, handling order discrepancies, and generating end-of-day sales reports.
  • Led daily pre-shift briefings to communicate service goals, menu changes, VIP guests, and key updates to front-of-house teams.
  • Monitored employee performance and provided coaching to uphold service excellence, drive upselling, and support team morale.
  • Created/updated the employee manual, steps of service manual, new menu roll-out descriptive manual highlighting allergies and beverage pairing recommendations, and other various documents.
  • Organized and printed all new hire materials, copies of employee corrective action write-ups, terminations, and applications, maintaining the accuracy of all binders.
  • Oversaw OpenTable reservations for the fine dining restaurant, strategically pacing bookings to maximize revenue, maintain optimal table turns, and ensure balance between front-of-house service and back-of-house kitchen capacity — all without compromising guest experience.
  • Broke record sales numbers during major event weekends such as Penn State graduations, move-in weekends, Parents Weekend, and football game days by optimizing staffing, service flow, and event planning.
  • Collaborated with kitchen and bar teams to maintain quality, speed of service, and effective communication during high-volume periods.
  • Maintained compliance with health department regulations, sanitation standards, and hotel safety policies; conducted routine checks and corrected deficiencies.
  • Created and managed weekly schedules for all front-of-house staff across multiple outlets, ensuring adequate coverage based on business volume, events, and labor budgets.
  • Tracked and recorded employee tips and tip-outs using Excel spreadsheets, verifying hours worked against payroll timecards and Toast POS data to ensure payroll accuracy and transparency.
  • Supported inventory tracking and ordering for FOH supplies, ensuring adequate stock levels without over-ordering.
  • Sole manager on duty for the entire hotel during most high-volume evenings, including event weekends and holidays, overseeing F&B, guest services, and emergency response — ensuring smooth, uninterrupted operations across departments.
  • Handled guest concerns and complaints professionally and promptly, consistently turning negative experiences into positive outcomes.
  • Contributed to weekly F&B meetings and strategy sessions to improve service delivery and implement guest feedback.

Assistant General Manager (AGM)/Service Manager

Barrel 21 Distillery and Dining / C&D Brewing Ventures
01.2024 - 11.2024
  • Worked directly with the General Manager and the upper management team of both restaurants, brewery, and distillery.
  • Handled customer complaints and issues, ensuring customer satisfaction to maintain the restaurant's reputation.
  • Created/updated the employee manual, steps of service manual, new menu roll-out descriptive manual highlighting allergies and beverage pairing recommendations, and other various documents.
  • Organized and printed all new hire materials, copies of employee corrective action write-ups, terminations, and applications, maintaining the accuracy of all binders.
  • Maintained and updated communication tools, including training boards, company posting, and the monthly calendar.
  • Assisted in hiring, training, and coaching all front-of-house staff.
  • Created and managed employee schedules on 7 shifts to ensure appropriate staff and management coverage.
  • Delegated daily tasks ensuring company policies and procedures are followed using the Safety Culture app.
  • Managed reservations and guest information in Resy and then created a smooth transition into the Wix reservation operation system.
  • Managed and maintained employees, menu items, pricing, and availability in Toast.
  • Managed front-of-house and back-of-house hours to control labor costs.
  • Calculated front-of-house server/bartender/support payouts and reconciled all cash drawers, including petty cash, after each shift.
  • Maintained front-of-house and some back-of-house inventory on a daily, weekly, and monthly basis.
  • Nurtured positive working relationships with both front-of-house and back-of-house staff, creating a team-forward environment with all staff.
  • Created a daily, weekly, and monthly cleaning schedule for both front-of-house and back-of-house to ensure all restaurant safety standards are being met.
  • Daily/Weekly/Monthly front-of-house inventory.
  • Filled in for the Executive Chef on expo or other various positions when he was unavailable or would need additional assistance.

Assistant General Manager (AGM)

Pine Grove Hall
01.2022 - 01.2024
  • Addressed customers' complaints and queries in a courteous and professional manner.
  • Managed reservations and customer information in Resy.
  • Created and/or updated multiple table layouts in both Resy and Lightspeed.
  • Managed and maintained product information and menu items in Lightspeed.
  • Created various daily, weekly, and monthly reports using Lightspeed.
  • Managed front-of-house and back-of-house biweekly payroll, including hourly wages, server tip-outs, and payouts for special events.
  • Created/updated the employee manual, paid-time-off policy for salaried employees, fire evacuation plans, and other documents as needed.
  • Balanced cash registers and managed daily deposits
  • Restocked front-of-house and bar inventory on a daily, weekly, and monthly basis.
  • Maintained the bar inventory spreadsheet and updated Lightspeed with counts, pricing, etc.
  • Worked all front-of-house positions and assisted the back-of-house as needed, such as plating for special events and desserts, washing dishes, helping expo, etc.

Event Manager (Coordinator) / Lead Event Server

Pine Grove Hall
01.2021 - 01.2022
  • Planned, organized, and executed all special events.
  • Oversaw event budgets and ensured that expenses stayed within the set limits.
  • Managed event logistics including setting up and breaking down equipment and decor, creating and printing menus, name place cards, food tags, etc.
  • Prepared event proposals and contracts and negotiated terms with clients.
  • Communicated with clients to understand their needs and preferences.
  • Created detailed event timelines and schedules to ensure that everything happens on time.
  • Ensured that all aspects of the event ran smoothly and according to plan.
  • Coordinated with the General Manager for scheduling of the event staff.
  • Coordinated with the Executive Chef planning out different menu items, pricing, etc.
  • Coordinated with the back-of-house staff for plating, serving style, and the firing of the different menu items/courses.
  • Coordinated with the front-of-house staff on the details of the event and their respective roles during the event.
  • Would troubleshoot any issues that may have arisen during the event and take corrective action.
  • Processed the event deposits and final payments through Lighspeed ensuring that the contract matched the different line items in the system for proper allocation.

National Manager / Co-Founder

Miss Agriculture
01.2017 - 01.2023
  • Created highly effective organization filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.
  • Coordinated, set up and managed in person and virtual events on both state and national levels, including getting pricing from vendors, maintaining tracking of orders and confirmations.
  • Coordinated travel arrangements for top executives.
  • Maintained executive email boxes and calendars to ensure details were not overlooked.
  • Conducted extensive internet research on competitors.
  • Wrote correspondences; Proofed and edited press releases and other documents to ensure accuracy and consistency. Created flyers, business cards and other documents.
  • Maintained website and social media platforms.
  • Organized and maintained community relationships consisting of 500+ members.
  • Organized both State- and Nation-wide events.

Foster Parent/SAHM

Children and Youth Services
01.2014 - 01.2018
  • Stay-at-home mom and foster care parent.

Restaurant and Catering Manager

Harrison's Wine & Grill
01.2010 - 01.2014
  • Communicated with clients through email and phone based upon client’s preference.
  • Setting up and running events for numbers ranging from 5 to 1600 people
  • Overseeing the entire catering department, which included personally verifying that events are running smoothly.
  • Organized and maintained inventory for upcoming and ongoing catering events.

Catering Lead/Bartender/Server

Bellefonte Elks Lodge-1094
01.2011 - 01.2013
  • Front of house server and Bartender.
  • Created unique cocktails that catered to the demographic.
  • Responsible for opening/closing the bar and restaurant.
  • Organized and worked special catering events hosted by the lodge.

Legal Assistant Paralegal & Office Manager

The Law Firm of Wendy R. Morgan
06.2003 - 08.2010
  • Started as an out-of-state Internship which then became a full-time employment opportunity.
  • Organized client correspondences; prepared mailings; handled incoming and outgoing high call volumes from clients, outside attorneys and the country clerk’s offices.
  • Managed trial calendar, judicial calendar, and master calendar
  • Entered client data into a company-based software program.
  • Prepared case exhibits and evidence in advance of trials.
  • Coordinated efforts for successful outcomes in cases involving six-figure settlements.
  • Acted as a court liaison between judges, count administrators, attorneys, and the public.

Server/Host/Bartender

Gullifty's Down Under
01.1999 - 01.2003
  • Worked in all positions in our family-owned business while attending college.

Education

Bachelor of Science - Paralegal Studies

Central Penn College
01.2004

Bachelor of Science - Business Management

Central Penn College
01.2004

High School Diploma - undefined

Lock Haven High School
06.1999

Skills

  • Food and beverage operations
  • Labor management
  • Front of house management
  • Training and onboarding
  • Employee supervision
  • Inventory management
  • Scheduling
  • POS terminal operation
  • Employee performance evaluations
  • Managing reservations and large parties
  • Payroll administration
  • Customer service

Certification

  • Certificate of Training, Google Drive & Apps
  • Certificate of Achievement, Google Drive & Apps
  • ServSafe June 2025 to June 2030
  • PA Ramp Certified September 2025 to September 2027

Timeline

Food and Beverage Manager

The Nittany Lion Inn
11.2024 - Current

Assistant General Manager (AGM)/Service Manager

Barrel 21 Distillery and Dining / C&D Brewing Ventures
01.2024 - 11.2024

Assistant General Manager (AGM)

Pine Grove Hall
01.2022 - 01.2024

Event Manager (Coordinator) / Lead Event Server

Pine Grove Hall
01.2021 - 01.2022

National Manager / Co-Founder

Miss Agriculture
01.2017 - 01.2023

Foster Parent/SAHM

Children and Youth Services
01.2014 - 01.2018

Catering Lead/Bartender/Server

Bellefonte Elks Lodge-1094
01.2011 - 01.2013

Restaurant and Catering Manager

Harrison's Wine & Grill
01.2010 - 01.2014

Legal Assistant Paralegal & Office Manager

The Law Firm of Wendy R. Morgan
06.2003 - 08.2010

Server/Host/Bartender

Gullifty's Down Under
01.1999 - 01.2003

Bachelor of Science - Business Management

Central Penn College

High School Diploma - undefined

Lock Haven High School

Bachelor of Science - Paralegal Studies

Central Penn College

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Lisa Brooks