Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Broukal

Bloomington,IN

Summary

Service-focused leader with a proven track record at BloomingPaws Clinic Resort & Spa, excelling in operations management and team building. Spearheaded initiatives that significantly enhanced efficiency and positive customer experience to promote loyalty and repeat business. Skilled in inventory control, customer relations and human resources, with sound judgement, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience

Work History

General Manager

BloomingPaws Clinic Resort & Spa
09.2020 - 07.2024
  • Employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Practice Manager

BloomingPaws Clinic Resort & Spa
09.2016 - 09.2020
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Developed policies and procedures for effective practice management.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Provided supervision and management to team of support personnel.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Created and implemented organizational policies and procedures.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Clinic Supervisor Lead Technician

BloomingPaws Clinic Resort & Spa
09.2014 - 09.2016
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Tested components and systems to evaluate performance and identify concerns.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.

Veterinary Assistant

BloomingPaws Clinic Resort & Spa
03.2013 - 09.2014
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Performed testing and completed blood counts.
  • Educated clients on post-surgical care and nutrition.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Observed animals for signs of distress or illness.
  • Collected and processed samples for laboratory testing.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Monitored vital signs and provided nursing care for animals.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Prepared animals for surgical procedures.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Restrained animals for examination and treatment.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Administered medications to animals in treatment and documented changes in condition.

Education

Associate of Applied Science - Business Administration

Moraine Valley Community College
Palos Hills, IL

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Customer Relations
  • Inventory Control

Timeline

General Manager

BloomingPaws Clinic Resort & Spa
09.2020 - 07.2024

Practice Manager

BloomingPaws Clinic Resort & Spa
09.2016 - 09.2020

Clinic Supervisor Lead Technician

BloomingPaws Clinic Resort & Spa
09.2014 - 09.2016

Veterinary Assistant

BloomingPaws Clinic Resort & Spa
03.2013 - 09.2014

Associate of Applied Science - Business Administration

Moraine Valley Community College

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Lisa Broukal