Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lisa Brown

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Retail Branch Manager

Citizens National Bank
02.2018 - Current
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Head Teller

Citizens National Bank
01.2013 - 01.2018
  • Introduced customers to other bank team members to help meet financial needs.
  • Provided customers with appropriate literature on banking products and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Teller

Citizens National Bank
06.2006 - 01.2013
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Established rapport with new clients to increase satisfaction and loyalty.

Education

High School Diploma -

Sevier County High School
Sevierville, TN
05.2001

Skills

  • Store operations
  • Employee Scheduling
  • Staff Training and Development
  • Relationship building and management
  • Customer Service
  • Work Prioritization
  • Attention to Detail
  • Approachable
  • Excellent work ethic

Accomplishments

    2016-Professional Teller of the year

    2017-Traditional Banker of the year

    2019-Extra mile Recipient of the year

    2020- First, Third, and Fourth Instore Branch of the Quarter

    2020- First, Third and Fourth Instore Branch Manager of the Quarter

    2023-Instore Branch 3rd and 4th Quarter

    2023- Instore Manager 3rd and 4th Quarter

Timeline

Retail Branch Manager

Citizens National Bank
02.2018 - Current

Head Teller

Citizens National Bank
01.2013 - 01.2018

Teller

Citizens National Bank
06.2006 - 01.2013

High School Diploma -

Sevier County High School
Lisa Brown