Lisa Brown
Midlothian,TX
Summary
Experienced Manager skilled in team leadership and project delivery. Strategic planner adept at coordinating operational initiatives to reduce under and overpayments. Track record of driving process improvements and implementing innovative solutions to mitigate risk. Strong relationship builder across all organizational levels.
Overview
26
26
years of professional experience
Work History
Manager, Flight Operations Payroll
Southwest Airlines
Dallas, TX
07.2014 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Initiated new projects that resulted in increased productivity across all departments.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards. Also, following contractual obligations.
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
- Managed risk by developing and implementing effective risk management strategies.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Senior Manager Crew Administrtaion
AirTran Airways
Orlando, FL
09.1998 - 06.2014
- Managed three teams of eight or more employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for senior management review.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Established effective communication channels between different departments within the organization.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
Education
Some College (No Degree) - Business Administration And Management
Navarro College
Corsicana, TXSkills
- Contract Management
- Operations Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Team Leadership
- Cross-functional team management
References
References available upon request.
Timeline
Manager, Flight Operations Payroll
Southwest Airlines
07.2014 - Current
Senior Manager Crew Administrtaion
AirTran Airways
09.1998 - 06.2014
Some College (No Degree) - Business Administration And Management
Navarro College
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