Lisa Phelps
Chicago Heights,IL
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Manager
B & B Management Services
Chisago, IL
02.2024 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
Education
Some College (No Degree) - Small Business Management
Olive Harvey College
Chicago, ILSkills
- Billing
- Data Entry
- Expense Reporting
- Operations Management
- Compliance Monitoring
- Workforce Management
- Staff Management
- Document Management
- Staff hiring
- Office Management
- Bookkeeping
- Customer Service
- Presentation Design
- Scheduling
- Contract Administration
- Supply Management
- Clerical Support
- Employee Training
- Administrative Oversight
- Banking operations
- Strategic Planning
- Training and coaching
- Meeting planning
- Event Coordination
- Report Writing
- Facility Management
- Workflow Planning
- Scheduling and calendar management
- Report Preparation
- Data retrieval systems
- Staff Training
- Performance Improvement
- Mail handling
- Credit and collections
- Customer Relations
- Financial Tracking
- Contract Negotiations
- Conflict Management
- Relationship Building
Affiliations
- I volunteer with a nonprofit organization in the community to help people gain knowledge of resources in the community and throughout the city of Chicago.
Certification
- I hold many certificates with OSHA in the management department and also in the food business.
Timeline
Office Manager
B & B Management Services
02.2024 - Current
Some College (No Degree) - Small Business Management
Olive Harvey College
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