Lisa Brown
Oxford,GA
Summary
Organized, Dependable, Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Known for my resourcefulness and fostering positive work environments, driving team productivity and success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, successful at managing multiple tasks effectively and efficiently in fast-paced environments. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Assistant
Internal Revenue Service, IRS
01.1999 - 09.2025
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
- Facilitated meeting logistics, including agenda preparation and minutes documentation to support informed decision-making.
- Developed and maintained filing systems, enhancing document retrieval and organization across departments.
- Managed correspondence, streamlining communication between executives and stakeholders for improved responsiveness.
- Collaborated on cross-functional projects, providing strategic insights that aligned with organizational goals and objectives.
- Oversaw budget tracking for departmental expenditures, ensuring compliance with financial guidelines and promoting cost-effectiveness.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked with senior management to initiate new projects and assist in various processes.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Fostered positive work environment, organizing team-building activities and events.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
Night Auditor
Marriott
11.2022 - 05.2025
- Oversaw front desk operations, enhancing guest satisfaction through efficient service.
- Managed nightly financial reconciliations, ensuring accuracy in revenue reporting.
- Developed and maintained strong relationships with guests, fostering loyalty and repeat business.
- Ensured compliance with hotel policies and regulations, maintaining high standards of integrity.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Managed front desk operations during night, maintaining security and guest safety.
Education
Associate of Applied Business - Business Administration And Management
Wright State University
Dayton, OH06-1987
Skills
- Stakeholder communication
- Project collaboration
- Supply organization
- Logistics coordination
- Customer service excellence
- Reservation management
- Security monitoring
- Cash handling procedures
- Executive support
- Office management
- Strong problem solver
- Office administration
- Customer Service-oriented
- Professional and mature
- Advanced MS office suite
- Resourceful
- Conflict management
Certification
- Safe Food Handling Training - Online Course
Serve Safe Certification
As night auditor, one of my responsibilities was set up for breakfast prior to my shift ending. Often, the morning cook would be running late and I would start breakfast for them so that guests would have a timely breakfast without delay. I Proactively took the food safe handling course and obtained the Serve Safe Certification so that I could assist with breakfast preparation in time of need.
Timeline
Night Auditor
Marriott
11.2022 - 05.2025
Executive Assistant
Internal Revenue Service, IRS
01.1999 - 09.2025
Associate of Applied Business - Business Administration And Management
Wright State University