Lisa Brown
Missouri City,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
26
26
years of professional experience
Work History
General Manager
McAllister's Deli
09.2020 - Current
- Led daily operations, ensuring efficient workflow and high-quality customer service.
- Developed and implemented training programs for new staff to enhance performance.
- Analyzed sales data to identify trends and adjust inventory strategies accordingly.
- Streamlined processes to reduce waste and improve overall operational efficiency.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Oversaw compliance with health regulations, ensuring safety standards were consistently met.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Office Manager
Dr. Thoma Parr
02.2016 - 02.2018
- Coordinated daily office operations to ensure efficiency and organization.
- Managed scheduling and appointment bookings for a high-volume practice.
- Maintained comprehensive patient records and provided essential administrative support for
surgical consultations. - Utilized the Epic system for efficient data entry, recordkeeping, and information retrieval.
- Conducted regular audits of office processes to identify areas for improvement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Caregiver
Self Employed
11.2008 - 02.2016
- Provided compassionate care and companionship to clients, enhancing quality of life.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Developed personalized care plans based on individual needs and preferences.
- Monitored client health and reported changes to family members or healthcare professionals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cosmetics Department Lead
HEB Grocery Store
04.2000 - 11.2007
- Led team in daily operations, ensuring optimal product placement and inventory management.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Mentored junior team members, fostering professional development and promoting a collaborative work culture.
- Improved customer satisfaction by providing personalized product recommendations and makeup application techniques.
- Developed a loyal client base through exceptional customer service skills, building trust with customers through personalized consultations and product demonstrations.
- Implemented loss prevention measures to minimize shrinkage and maintain accurate inventory records.
Education
Bachelor of Science - Science in Business Management
Penn Foster
Houston, TX05-2027
Associate of Science - Applied Science
Houston Community College
Houston, TX06-2017
High School Diploma -
United Christian Academy, High School
Houston, TX05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Proficient in Microsoft Office Suite (Word, Excel, Access)
Medical Billing and Coding
Insurance Verification
Customer Service
Team Leadership
Inventory and Operations Management
Experienced with Decision Logic and Aloha systems
Timeline
General Manager
McAllister's Deli
09.2020 - Current
Office Manager
Dr. Thoma Parr
02.2016 - 02.2018
Caregiver
Self Employed
11.2008 - 02.2016
Cosmetics Department Lead
HEB Grocery Store
04.2000 - 11.2007
Bachelor of Science - Science in Business Management
Penn Foster
Associate of Science - Applied Science
Houston Community College
High School Diploma -
United Christian Academy, High School