Lisa Bruce
Addison,NY
Summary
I have been in this position for 36 years and the company has changed hands several times. I accommodate the new owners as well as adapt to new company policies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Property Manager
Morgan Properties
07.2019 - 09.2023
- Duties Same as Hooey Apartments
Property Manager
Morgan Communities
12.2015 - 07.2019
- Duties Same as Hooey Apartments.
Property Manager
Reality Management Concepts
07.2006 - 12.2015
- Duties Same as Hooey Apartments.
Regional Advisor
International Student Exchange
09.2007 - 07.2014
- Capitalized on strategic business partnerships to foster new market penetration.
- Built and maintained relationships with clients to provide ongoing support.
- Improved processes by recommending operational changes.
- Produced detailed reports outlining key issues and proposed solutions.
- Gathered and analyzed customer feedback to inform product and service improvements.
Property
Aspen Square Management Inc.
05.2004 - 07.2006
- Duties Same as Hooey Apartments.
Property Manager
Hooey Apartments
07.1987 - 05.2004
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed weekly payroll for all employees maintained.
- Quarterly Reports completed
- W2's prepared and updated for all employees (30 employees)
- Obtaining CO once construction was completed.
- Responsible for Accounts payable/receivable
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 600 tenants across 386 property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
No Degree - Certificate For Secaterial Administration
Corning Community College
Corning, NY06.1986
High School Diploma -
Addison High School
Addison NY06.1985
Skills
Staff Coordination
- Employee Motivation and Guidance
- Microsoft Word
- Microsoft Office
- Valid New York State Driver's License
- Safe Work Practices
- Tenant Screening
- Develop Policies
- Active Listening
- Exceptional Oral and Written Communication Skills
- Effective Planning
- Daily Progress Reports
- City and County Regulations
- Knowledge of New York State Real Estate Laws
- Community Engagement
- Property Management Software Understanding
- Accounting Operations
- Time Management
- Administrative Leadership
Certification
- New York State Real Estate License - 2004 - 2015
- New York State Notary Public - 2001 -2015
Timeline
Property Manager
Morgan Properties
07.2019 - 09.2023
Property Manager
Morgan Communities
12.2015 - 07.2019
Regional Advisor
International Student Exchange
09.2007 - 07.2014
Property Manager
Reality Management Concepts
07.2006 - 12.2015
Property
Aspen Square Management Inc.
05.2004 - 07.2006
Property Manager
Hooey Apartments
07.1987 - 05.2004
No Degree - Certificate For Secaterial Administration
Corning Community College
High School Diploma -
Addison High School
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