LISA BRUDNER-JABRANE
Selden,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Sagamore Children's Psychiatric Center
08.2023 - 09.2023
- Charted on each patient daily.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
CSR Provider/Line Assist Provider
Brighton Health Plan
02.2022 - 09.2023
- Answered constant flow of member and provider calls with minimal wait times.
- Provided up to date benefit quotes stating copay, deductible, coinsurance, and out of pocket values for specific medical procedures.
- Researched cpt codes for various medical procedures giving the accurate benefit quote and supporting medical policies that may influence medical claim approval.
- Forwarded claims to appropriate departments for review and adjustment when claim denial errors are discovered.
COVID-19 Tester
Enzo Biochem
08.2021 - 01.2022
- Collected and prepared nasal-pharyngeal samples for PCR testing and rapid tests of COVID-19 in accordance with standard methods and processes
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines
- Managed departmental inventory and supply ordering.
- Reported positive and negative response cases according to established protocols and reporting mandates.
Dental Assistant/Receptionist
Dr Philip Kuo
09.2018 - 06.2021
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Gathered and reviewed patient records, data and health history to share with dentist for quick and accurate patient assessments, diagnoses and treatment
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Relayed dentist instructions regarding postoperative care
Education
Dailysis Technician -
Dialysis Training Institute of Excellence
Baldwin, NY05.2021
Associate of Arts: Business Management -
American InterContinental University
Schaumburg, IL04.2011
GED -
Queensborough Community College of The City University of New York
Oakland Gardens, NY04.1995
Skills
- Patient Care
- Vital statistics
- Aseptic techniques
- Gentle and skilled with therapy procedures
- Empathetic and patient
- CPR training
- Multitasking and prioritization
- Data entry
- Multi-line telephone skills
Certification
- Current BLS certification
- Certified Hemodialysis Technologist (CHT)
Timeline
Mental Health Technician
Sagamore Children's Psychiatric Center
08.2023 - 09.2023
CSR Provider/Line Assist Provider
Brighton Health Plan
02.2022 - 09.2023
COVID-19 Tester
Enzo Biochem
08.2021 - 01.2022
Dental Assistant/Receptionist
Dr Philip Kuo
09.2018 - 06.2021
Dailysis Technician -
Dialysis Training Institute of Excellence
Associate of Arts: Business Management -
American InterContinental University
GED -
Queensborough Community College of The City University of New York
- Current BLS certification
- Certified Hemodialysis Technologist (CHT)
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