Lisa Brummer
Stillwater,MN
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
1
1
Certification
Work History
Americas Customer Data Management Adv Analyst/SME
3M
Maplewood, MN
2017 - Current
- Successfully deployed the largest single deployment of SAP in 2018 for 3M and SAP. 3M now has the largest single instance of SAP in the world.
- Enforce global customer standards in customer master testing, deployment on integrated customer master data fields
- Cross-functional BG/MTO/Country/Region understanding and ability to consult including deployments and Global teams/projects.
- Ownership of Continuous Improvement projects and leads interactions with Global CDM teams
- Data Quality ownership, COR process ownership, Deployment lead, Long tail lead, CDM project hopper ownership.
- Implemented Power Bi reports for data analytics to help self-serve our business partners and GSC Teams.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
Business Analysis, IT EBusiness
3M
Maplewood, MN
2006 - 2010
- Provided project leadership and project work direction to developers for eBusiness applications, with emphasis on 3M.com and Enterprise Order Center (EOC).
- Defined and delivered strategic plans to move eBusiness applications to the next level, including defining benefits, evaluating effort, release planning, and project execution.
- Achieved project leadership and collaborated with other IT and eBusiness teams to drive eBusiness projects and their dependencies to completion.
- Partnered with business stakeholders to analyze and manage requirements for changes and new functionality.
- Facilitated EOC User Forum’s and 3M.com PMT meetings
- Led New System Introduction (NSI) projects within eBusiness to enable business growth and productivity.
Business Intelligence Analyst - Indl & Transp Bus
3M
Maplewood, MN
2010 - 2012
- Provided sales administration for the IATD inside sales team. Define, create, and maintain TAFE and POS account assignment rules to manage territory sales crediting.
- Created and maintained reports/systems enabling user friendly access to meaningful data that assists Sales and Marketing personnel with business decisions.
- Collaborated with IT to design and maintain sales support structures in the Qlikeview driven Sales Analysis & Reporting Application (SARA).
- Customized and administered Oracle On-Demand CRM application for IBG sales, marketing, tech service and senior management, including: supporting and troubleshooting with users, developing new solutions to meet user needs and drive adoption.
Salesforce.com Administrator
3M
Maplewood, MN
2012 - 2017
- Salesforce.com customization, design, implementation and support in IBG instances.
- Supported the requirements gathering, data migration and security settings in IBG’s migration to the global instance.
- Support the day to day operations of the IBG salesforce.com instance and adoption of the tool. Setting up users, trouble shooting and supporting users and internal customers in using the tool.
- Delivering and supporting customized dashboards, reporting and analytics to sales, marketing and senior management.
- Developed and deployed analytics, reporting and workflow tools to a geographically diverse sales force, management, marketing and sales support team.
- Participated in the deployment of the Global Application Management System: Launched pilot and proof of concept, setup global users, performed mass load data requests via dataloader, participated in user testing, developed reports and dashboard, and responsible for ongoing managing and support of functionality
Supply Chain Analyst - Supply Chain Serv & Ops
3M
Maplewood, MN
2003 - 2006
- Served as a project lead for Vendor Managed Inventory (VMI) and Transnational Managed Inventory (TMI) implementations.
- Responsible for providing VMI application support and instruct classroom training to demand planners from various 3M divisions.
- Contributed significantly to improve the eCustomer Order Cycle (eCOC) processes through productivity improvements.
- Provided support, documentation, requirements definition and testing for the Customer Service Management Systems (CSMS).
- Provided leadership for Six Sigma projects within the Customer Service Systems Department.
Customer Service Supervisor - AdMD Division
3M
Maplewood, Minnesota
1999 - 2003
- Performed supervisory activities that included managing work assignments, created employee development plans, defined expectations, and conducted performance evaluations.
- Represented Supply Chain on customer focused teams.
- Managed domestic inventory for a $60MM business unit.
- Responsible for demand planning for the PTFE business for all the U.S. based customers.
- Managed adjustment process and all customer service complaints.
- Responsible for the materials control, inventory management and procurement for the PTFE business
Education
Bachelor of Science - Business Management
Cardinal Stritch University
Milwaukee, WI06-1998
Skills
- Workflow Analysis
- SAP Master Data
- Business Process
- Database Administration
- Organizational Skills
- Critical Thinking
- People Skills
- Microsoft Office
- Salesforce Proficient
- Communication
- Data Conversion and Migration
- Relationship Building
- Customer Service
- Trainer and Coach
- Documentation And Reporting
- Risk Mitigation
- Analytical Thinking
- Data Research and Validation
- Business Operations Analysis
- Team Collaboration and Leadership
- Process Improvements
- Business Intelligence
- Requirements Gathering
- Project management abilities
Certification
Six Sigma Green Belt Certified, 3M Company
Certificate in Sales and Sales Management, Cardinal Stritch University, Milwaukee, Wisconsin
Certificate in Project Management, Cardinal Stritch University, Milwaukee, Wisconsin
Timeline
Americas Customer Data Management Adv Analyst/SME
3M
2017 - Current
Business Analysis, IT EBusiness
3M
2006 - 2010
Business Intelligence Analyst - Indl & Transp Bus
3M
2010 - 2012
Salesforce.com Administrator
3M
2012 - 2017
Supply Chain Analyst - Supply Chain Serv & Ops
3M
2003 - 2006
Customer Service Supervisor - AdMD Division
3M
1999 - 2003
Bachelor of Science - Business Management
Cardinal Stritch University