Lisa Brunson-Smith

Helped make this new position into the creative, new support position.

Created New Case Manager Academy.

Performed task at and "Excellent" Rating.

Supported new case managers in the learning the job task requirements to perform their job duties.

Trains academy trainings each month - Individual Plan training, In Home Support Waiver training, RDQ training, Working the Waitlist Training,

IP section training for seasoned case managers.

Open Doors for new case managers and seasoned case managers

Design Power Points for multiple Academy Trainings

• Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
• Structured standardized case management processes to comply with regulatory agency statutes and standards.
• Managed and monitored program activities and evaluated quality for improvement recommendations.
• Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
• Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
• Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Evaluated treatment plans against individual goals and healthcare standards.
• Provided leadership, guidance and support to staff members.