LISA B. TERRANOVA
Gainesville,FL
Summary
Accomplished Information Technology professional with extensive experience spanning application development, business analysis, project management, and enterprise systems leadership. Career encompasses senior roles across the full software delivery lifecycle including
Overview
114
114
years of professional experience
Work History
Senior Business Analyst / Scrum Master / Release Manager
PricewaterhouseCoopers
Tampa, FL
02.2024 - 09.2096
- Managed enhancements of the SAP S/4HANA solution after the Delta Lake migration.
- Supported SAP S/4HANA data migration into a Delta Lake architecture and continued to maintain and enhance the solution post-go-live as an Enhancement and BAU lead
- Oversaw change management processes within CABS Change Advisory Board
Senior Business Analyst / Product Owner / Project Manager / Scrum Master
Walt Disney World
Orlando, FL
04.2022 - 10.2023
- Facilitated member services for Disney Vacation Club - Member Services & Vacation Ownership Program
- Executed Agile delivery and release for Disney Vacation Club Member Services and Vacation Ownership initiatives, managing backlog priorities through UAT to production deployment.
- Led cross-functional teams to analyze business processes and identify improvement opportunities.
- Collaborated with stakeholders to define project requirements and prioritize deliverables.
- Developed data-driven strategies to enhance customer experience across multiple channels.
Senior Business Analyst / Product Owner / Release Manager
PricewaterhouseCoopers
Tampa, FL
02.2021 - 01.2022
- Enhanced PwC Internal Firm Services applications through cloud re-engineering efforts.
- Led backlog refinement, UAT coordination, defect resolution, and release delivery for cloud re-engineering of PwC Internal Firm Services applications.
- Led cross-functional teams to develop and implement strategic business solutions.
- Analyzed complex business processes to identify areas for improvement and efficiency gains.
- Facilitated workshops to gather requirements and align stakeholders on project objectives.
Senior Business Analyst
PricewaterhouseCoopers
09.2018 - 04.2020
- Supported PwC workplace applications used across mobile, desktop, and kiosk channels
- Advanced PwC workplace application delivery across mobile, desktop, and kiosk channels by steering Agile execution, UAT, defect triage, and production releases.
- Managed plans, SOWs, risks, issues, change, and reporting for Real Estate BI & Analytics
Senior Business Analyst / Project Manager / Ui Designer
Raymond James
St. Petersburg, FL
08.2017 - 07.2018
- Delivered a full rewrite and new website for PCN's national annuities and life insurance platform
- UI Balsamiq wireframes designer
- Moved PCN's platform rewrite from backlog through release by leading Scrum execution, UAT, defect management, and production implementation across the delivery lifecycle.
- Led end-to-end CI/CD operations using Jenkins, overseeing cloud-based deployments, release governance, budgeting, risk management, compliance controls, change management, and executive-level PMO reporting
Senior Business Analyst / Product Owner / Project Manager
Wells Fargo Bank
Charlotte, NC
08.2016 - 05.2017
- Supported a Wealth Management Relationship Management (Mobile Advisor) application enabling tablet-based advisor-client collaboration on iOS devices
- Provided project management support including planning, budgeting, risk/compliance assessment, change and issue management, and PMO reporting
Business Analyst / Product Owner
Teachers Insurance Annuity Association (TIAA)
Charlotte, NC
03.2015 - 04.2016
- Supported the Wealth Management Investment Advisory Services business with the introduction of a new Proposal and Execution System (PES) and Advice Central Application
- Delivered rollout support for PES and Advice Central by driving backlog refinement, UAT, defect resolution, and production release activities for TIAA's advisory business.
Senior Business Analyst / Scrum Master
Vanguard
Charlotte, NC
05.2012 - 01.2014
- Led requirements planning and execution for Vanguard Wealth Management's new Personal Advisor Services offering, delivering multiple Agile releases across the full project lifecycle
- Delivered multiple Agile releases for Vanguard Personal Advisor Services by guiding sprint execution, UAT, defect management, and release implementation across the project lifecycle.
Business Analyst
Bank of America
Charlotte, NC
09.2014 - 12.2012
- Supported a Banking Center Application providing associates a single view of critical customer information; equipped Banking Center Lobby Leaders to route customers to appropriate associates for sales and service opportunities; hosted on iPad and Windows Tablet devices
Application Developer / Tcoe Manager / Release Manager / Project Manager
Bank of America
Charlotte, NC
05.2003 - 05.2012
- Directed enterprise-scale testing and release operations integrating legacy banking platforms with Bank of America's national customer-systems architecture
- Led large cross-functional teams (10-50+ consultants) delivering end-to-end testing, defect management, and multi-channel release execution
- Managed complex consumer, IAM, and risk-technology application portfolios, overseeing SDLC delivery, production support, and disaster-recovery readiness
- Orchestrated mainframe, midrange, database, web, and batch-engineering coordination for high-volume enterprise releases
- Designed application environments architectures and release-pipeline infrastructure supporting large consumer and midrange platforms
- Delivered risk-technology solutions monitoring commercial credit exposure, leading requirements, design, DB2 SQL development, and production operations
- Provided consistent leadership in staff performance management, compensation decisions, and team development across multiple technology domains
Application Developer / Senior Business Analyst / Project Manager
Bank of America | Chase Mortgage | Citicorp | HSBC
Buffalo, NY
05.1982 - 05.2003
- Delivered mainframe analysis, development, implementation, reporting, and production support across mortgage and retail banking systems
- Utilized COBOL, JCL, Changeman, C47, Easytrieve, Visio, and File-Aid for development, scheduling, debugging, and documentation
- Supported integration of mortgage, risk, and loan platforms into Bank of America's Enterprise Data Warehouse
- Defined requirements, technical designs, and system interfaces for the NationsBank-Bank of America merger, including HR and compensation data integrations
- Designed and developed ATM, deposit, teller, mortgage, multicurrency, money-order, and retail card systems for major financial institutions including Bank of America, Citicorp, Chase, and HSBC
- Led the full technical rewrite of HSBC's Merchant Profitability System, serving as project manager, analyst, and lead developer
Education
Associate of Applied Science - Information Technology
Erie Community College
Buffalo, NY06-1982
Skills
Agile Delivery & Product Management Agile / Scrum Sprint Planning Backlog Management UAT & Defect Management Release & Deployment Coordination CAB Change Management
Business Analysis & Governance Requirements Gathering Process Mapping Risk & Compliance Assessment Stakeholder Management Vendor Coordination PMO Reporting Systems & Methodologies Agile & Waterfall Mainframe & Midrange Systems
Personal Information
Title: Senior Business Analyst / Scrum Master / Release Manager
Timeline
Senior Business Analyst / Scrum Master / Release Manager
PricewaterhouseCoopers
02.2024 - 09.2096
Senior Business Analyst / Product Owner / Project Manager / Scrum Master
Walt Disney World
04.2022 - 10.2023
Senior Business Analyst / Product Owner / Release Manager
PricewaterhouseCoopers
02.2021 - 01.2022
Senior Business Analyst
PricewaterhouseCoopers
09.2018 - 04.2020
Senior Business Analyst / Project Manager / Ui Designer
Raymond James
08.2017 - 07.2018
Senior Business Analyst / Product Owner / Project Manager
Wells Fargo Bank
08.2016 - 05.2017
Business Analyst / Product Owner
Teachers Insurance Annuity Association (TIAA)
03.2015 - 04.2016
Business Analyst
Bank of America
09.2014 - 12.2012
Senior Business Analyst / Scrum Master
Vanguard
05.2012 - 01.2014
Application Developer / Tcoe Manager / Release Manager / Project Manager
Bank of America
05.2003 - 05.2012
Application Developer / Senior Business Analyst / Project Manager
Bank of America | Chase Mortgage | Citicorp | HSBC
05.1982 - 05.2003
Associate of Applied Science - Information Technology
Erie Community College