Lisa Bucaro

* Schedule patients for radiology procedures.

* Verify Insurance benefits and obtain authorizations.

* Serve as point of contact for patients, doctors offices,

and outside vendors.

* Assist in training new staff members as well as cross

training of existing employees on front desk procedures and company policies.

* Answer high volumes of calls, providing answers for pricing of self pay rates as well as figuring out of pocket amounts for the different insurance companies.

* Collaborate with team members to address patient

needs and ensure seamless operations.

* Provide administrative support to management staff, contributing to overall office productivity.

* Processed insurance and payments for the daily billing packets.

* Handle assignments independently with good judgement and critical thinking.

* Compile information from files and research to satisfy information requests.

* Self-motivated, with a strong sense of personal responsibility.

* Works effectively in fast-paced environments.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Taught patients about medications, procedures, and care plan instructions.