LISA BUCHANAN
Centennial,CO
Summary
People First retail leader offering 25 years of experience in retail customer service and multi store management. Areas of expertise include driving sales, leading change, developing talent and fiscal responsibility. Proven track record of leading top performing to teams to exceed customer expectations and brand financial goals. Elevated experience in driving innovation and change within a district.
Overview
21
21
years of professional experience
Work History
REGIONAL SALES MANAGER
JOHNSTON & MURPHY
11.2020 - 12.2023
- Managed store teams to deliver sales results, personalized customer service, enhanced visual presentation, improved fiscal responsibility and effective store operations.
- 16 stores with 20M in volume including mall, outlet and airport locations.
DISTRICT MANAGER
THE VITAMIN SHOPPE
04.2017 - 02.2020
- Managed customer service, visual presentation, financial responsibility, store operations and team for 12 stores with 16M in volume
- Recruited, trained and developed 7 new store managers in two years
- Improved store environment and customer experience
- Built and developed business strategy for district to achieve improved financial results
- Achieved top ten in brand for sales to budget in 2018
DISTRICT MANAGER
WILLIAMS-SONOMA INC
10.2002 - 04.2017
- Managed customer service, visual presentation, financial responsibility, store operations and team for 12 to 16 stores with 28M in volume for both William-Sonoma and pottery barn kids
- Mentored and developed top talent, while promoting team members to higher levels of leadership and responsibility
- Promoted 3 store managers to district manager level
- New store team leader for 20 pottery barn kids openings
- Best shrink results in all divisions for 5 consecutive years
- Top district for conversion in all divisions for St Jude donations
- Nominated for People First and Howard Lester award
Education
Black Hawk College
Skills
- Proven track record of driving results
- Recruit, hire and coach top talent
- Strategic planning and analysis of business
- Adapt quickly during times of ambiguity
- Drive change and innovation
- Collaborative partner to peers
- Excellent communication skills
- Fiscal P&L management
- Operations
- Visual store standards
- Ability to travel
Timeline
REGIONAL SALES MANAGER
JOHNSTON & MURPHY
11.2020 - 12.2023
DISTRICT MANAGER
THE VITAMIN SHOPPE
04.2017 - 02.2020
DISTRICT MANAGER
WILLIAMS-SONOMA INC
10.2002 - 04.2017
Black Hawk College
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