SHAUN BUCK
Mechanicsburg,PA
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
22
22
years of professional experience
Work History
HDD Locator and Laborer
Self Employed
04.2024 - Current
- Located underground utilities accurately by using advanced equipment and mapping
- Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Assisted crew with all day to day operations from potholing , pulling pipe and minimal restoration.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
Weatherization Technician
MT Weatherization
01.2023 - 04.2024
- Improved home energy efficiency by conducting comprehensive assessments and identifying areas for improvement.
- Provided excellent customer service, explaining weatherization processes and benefits to homeowners.
- Installed insulation and air sealing materials to reduce energy costs for homeowners.
- Ensured health and safety standards by addressing indoor air quality concerns during weatherization projects.
- Demonstrated expertise in the use of diagnostic tools such as blower doors and thermal imaging cameras for accurate assessments.
- Worked with a team to complete large-scale weatherization projects within tight deadlines.
- Reduced draftiness in homes by repairing or replacing windows, doors, and other sources of air leakage.
- Educated clients on how they can maintain their homes'' energy efficiency through proper maintenance practices and simple behavior changes.
- Worked closely with subcontractors like electricians, plumbers, carpenters for successful project completion.
HDD Locator and Laborer
Self Employed
02.2022 - 01.2023
- Labor locator apprentice as a independent contractor for a HDD crew. In addition I was a locator for multiple months to which I excelled in and made the switch to full time locator by the next job.
- Located underground utilities accurately by using advanced equipment and mapping
- Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Assisted crew with all day to day operations from potholing , pulling pipe and minimal restoration.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
Internet Satellite Installation Technician
ALE Communications
03.2020 - 01.2023
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Made over 10000 home visits to inspect, repair or install satellite systems.
- Set up and programmed devices and educated customers on use.
- Configured internet connections, routers and wireless access for devices.
- Set up networks and computers for business and residential customers.
- Responded to service requests during and after business hours.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Utility Inspector
Cleveland Integrity Solutions
11.2017 - 08.2019
- Initiated timely response to emails, voicemails and written correspondence
- Ensured pipeline construction contractors provided safe quality work
- Monitors operations to ensure compliance with plans, contract terms and specifications
- Coordinates and schedules various phases of construction inspection with the prime contractor and other agencies
- Reviews and monitors contractors' plan of operation including MOT
- Advises contractors of violations and recommends adjustments to operations
- Recommends changes to construction plans to meet field conditions
- Makes field measurements and conducts materials testing
- Checks equipment
Satellite and Internet Technician
J&S Technology Inc
11.2016 - 11.2017
- Stayed up-to-date on changes in satellite and internet technology to offer customers updated equipment and provide accurate and thorough operation demonstration
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of Satellite and Internet systems
- Set up networks and computers for business and residential customers
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Coordinated installation of all new users and relocations of existing users
- Installed and configured new devices and system components
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
- Fed cables through access holes, attics and floor spaces
Cable and Internet Technician
Baker Installations
11.2015 - 11.2016
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance
- Prepared reports by collecting, analyzing and summarizing information
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Provided training on use, troubleshooting and calibration of equipment
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Set up networks and computers for business and residential customers
Satellite TV and Internet Technician
J&S Technology Inc
11.2012 - 10.2015
- Install home and small business satellite systems for both TV and Internet
- Answer maintenance calls and troubleshooting requests efficiently
- Isolate faults in units and components
- Coordinate the work of multiple contractors Working on ladders and heights from twenty feet to one hundred and fifty feet
- Burying cable, install poles,and install proactive PVC piping
- Explained company services in order to promote products and upsell additional installation points or system to clients
- Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
Satellite Installation Technician
Network Satellites Inc
05.2009 - 10.2012
- Install home and small business satellite systems Answer maintenance calls and troubleshooting requests efficiently
- Isolate faults in units and components
- Coordinate the work of multiple contractors Working on ladders and heights from twenty feet to one hundred and fifty feet
- Maintained inventory of equipment, parts, and supplies
- Train new installers and supervise initial work
- Gave customers accurate quotes on repair and installation packages for satellite equipment
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
- Set up and programmed devices and educated customers on use
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems
- Fed cables through access holes, attics and floor spaces
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures
- Configured internet connections, routers and wireless access for devices
Satellite Technician/ Field Service Manager
Impact Satellites Inc
08.2008 - 04.2009
- Installed home and small business satellite systems
- Answered maintenance calls and troubleshooted requests efficiently
- Isolate faults in units and components
- Trained new installers and supervise initial work
- Resolved an average of 15 technical inquiries each day
- Routed technicians on a daily basis
- Managed equipment returns and logged each piece
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
- Fed cables through access holes, attics and floor spaces
- Set up and programmed devices and educated customers on use
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems
- Configured internet connections, routers and wireless access for devices
Satellite Technician
Horizon Entertainment
09.2005 - 07.2008
- Install home and small business satellite systems
- Isolate faults in units and components
- Resolved technical inquiries Worked on ladders and heights from twenty feet to one hundred and fifty feet
- Coordinated installation of all new users and relocations of existing users
- Fed cables through access holes, attics and floor spaces
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures
- Installed and configured new devices and system components
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
- Set up and programmed devices and educated customers on use
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Configured internet connections, routers and wireless access for devices
- Gave customers accurate quotes on repair and installation packages for satellite equipment
Manufactured Homes Service and Set up Technician
D.A.M Management
03.2002 - 06.2005
- Set up mobile and modular homes on pads, blocks, footers, and full basements
- Ran water and sewer lines
- Skirting and siding installation
- Ran bobcat and tractor for pylons or footer setups
- Installed basement insulation
- Pre drilled holes for installation of home services
- Site prep and clean up
- General labor and sales lot Maintenance
- Loaded, unload and moved material to and from storage and production areas
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
Education
High School Diploma -
Troy Area High School
Troy,PA06.1996
Skills
- Diagnostics and repairs
- Excellent problem-solving abilities
- Operations oversight
- Incident reporting
- Documentation and reporting
- Safety and compliance
- Equipment regulation
- Installation expertise
Timeline
HDD Locator and Laborer
Self Employed
04.2024 - Current
Weatherization Technician
MT Weatherization
01.2023 - 04.2024
HDD Locator and Laborer
Self Employed
02.2022 - 01.2023
Internet Satellite Installation Technician
ALE Communications
03.2020 - 01.2023
Utility Inspector
Cleveland Integrity Solutions
11.2017 - 08.2019
Satellite and Internet Technician
J&S Technology Inc
11.2016 - 11.2017
Cable and Internet Technician
Baker Installations
11.2015 - 11.2016
Satellite TV and Internet Technician
J&S Technology Inc
11.2012 - 10.2015
Satellite Installation Technician
Network Satellites Inc
05.2009 - 10.2012
Satellite Technician/ Field Service Manager
Impact Satellites Inc
08.2008 - 04.2009
Satellite Technician
Horizon Entertainment
09.2005 - 07.2008
Manufactured Homes Service and Set up Technician
D.A.M Management
03.2002 - 06.2005
High School Diploma -
Troy Area High School
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