Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, while making a significant contribution to the success of the employer & community.
Hi, I’m
Lisa Buckhanan
Fort Worth,TX
Summary
Overview
30
years of professional experience
1
Certification
Work History
KORESAE, LLC
Field Care Coordinator – Elderly/Disability Waivers
10.2020 - 03.2024
Job overview
- Improved communication among healthcare providers, streamlining coordination of services for patients.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Provide care coordination services for members who need assistance to remain in community-based setting.
- Enhanced patient care by developing and implementing comprehensive care plans.
Maxim Healthcare
Field Care Coordinator – Elderly/Disability Waivers
11.2018 - 10.2020
Job overview
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Improved communication among healthcare providers, streamlining coordination of services for patients.
Independent Living Systems
Field Care Coordinator Waiver Services
03.2018 - 11.2018
Job overview
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Next Level Health Partners, Inc.
Referral Specialist
04.2015 - 03.2018
Job overview
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
Entire Care – Healthcare Consortium of Illinois
Community Specialist – Waiver Services
12.2013 - 04.2015
Job overview
- Strengthened community engagement by organizing and hosting regular events, workshops, and meetings for residents.
- Enhanced relationships with local businesses through consistent communication and collaboration on community projects.
- Developed comprehensive social media strategy to increase online presence and foster sense of unity among community members.
- Acted as main point of contact between management, clinical staffs and external community.
Total Resource Community Development Organization
TRCDO Senior Project Manager
12.2005 - 08.2013
Job overview
- Responsibilities include Payroll, Program Oversight, Event Planning & Coordination, External Marketing & Communications and Organizational Design & Strategic Management Consulting
- Accomplishments include managing various community based programs offered by TRCDO; HUD housing counseling agency; Youth focused Health Awareness Programs, Alternative High School Program; coordinating program development and coordination efforts for Re-Entry Support Program; providing job readiness, employment placement, housing, Life Skills and counseling; direct management of HUD Housing Counseling Agency, After School Matters Program, Illinois HELP Mortgage Assistance Program, CEDA/LIHEAP, City of Chicago Youth Summer Food Program, Safe Haven, Illinois Poison Center and Neighborhood Recovery Youth Program and Illinois Emergency Preparedness Program with monthly management reporting preparation.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
Cook County Department of Corrections (CCDOC)
Program Services - Administrative Chaplain
10.1993 - 12.2005
Job overview
- Coordination of all religious programs, for 9 staff chaplains and 144 faith-based programs and 34 faith-based organizations; liaison between Director and religious community leaders; developed and implemented of operations and compliance; Christian education program for detainees; structured lesson plans for spiritual enrichment; organized transitional employment fairs and providing mediation between detainees and administration regarding adverse treatment.
- Provided spiritual guidance to detainees and staff members by conducting regular counseling sessions.
- Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
- Organized and led religious services for diverse groups within community, fostering sense of unity and belonging.
- Facilitated grief support groups, helping participants cope with loss and find healing through shared experiences.
- Built strong relationships with local faith-based organizations to create network of resources for patients and families.
- Managed volunteer chaplain program, recruiting and training dedicated individuals to assist in meeting spiritual needs of patients and families.
Education
Robert Morris CollegeChicago, IL
Some College (No Degree) from Executive Secretarial/Administrative Assistant
University Overview
College of AutomationChicago, IL
Some College (No Degree) from Computer Operations And Data Management
University Overview
Cook County Sheriff Training AcademyChicago, IL
Some College (No Degree) from Cook County Sheriff Training Academy Deputization
University Overview
Dudley Beauty CollegeChicago
Some College (No Degree) from Licensed Esthetician
University Overview
FAM Institute Bible College & SeminaryChicago
Master of Biblical Studies from Theology
08.2020
University Overview
Agape Ministry Theological Institute
Bachelor of Theology in Religious Education
01.2006
University Overview
Skills
- Progress Monitoring
- Multidisciplinary team collaboration
- Goal Setting
- Monitoring tools
- Strategic Planning
- Documentation
Certification
- Dept of Insurance Texas - Adjuster All Lines DHX Texas 12/19/23 (Licensed)
- Workmen's Compensation Claims Certification Texas 03/2024
- Community Health Worker Certification – Ivy Tech College 2013
- State Farm Online Certifications for Auto & Property (Alacrity.com) Completed - 12/29/23
- Certified Red Cross HIV/AIDS Facilitator & Peer Educator, April 2007
- Certified by Red Cross in Adult/Infant CPR & First Aid October 2023
- Certified HUD Housing Counselor
- YWCA 40-Hour Training: Sexual Assault & Rape Crisis Hotline Counselor
References Available
References Available
TrueBusiness Owner
Business Owner
12/2020, This Iz It Body Spa, Harvey, IL, 60426, http://www.thisizitbodyspa.comVolunteer Experience
Volunteer Experience
- Red Sea Prison Ministry, Founder- Restorative Justice Reform, 1993, Present
- Hugs of Love, we provide hugs, love, encouragement, and resources to the LGBTQ Community, 2018
- Legal Guardianship, for two special needs elderly adults who are Intellectually Delayed, 1998
Additional Information
Additional Information
- Dept of Insurance Texas - Adjuster All Lines
- Certification Workman's Comp
- State Farm Claims Certified (Auto, Fire & Property)
- Red Sea Ministry, Founder Restorative Justice Reform since 1993
- Hugs of Love 2018 - Provide Community Resources for LGBTQ + population
- Legal Guardianship - 2 special need senior adults with Intellectual Delays since 1998
Timeline
Field Care Coordinator – Elderly/Disability Waivers
KORESAE, LLC
10.2020 - 03.2024
Field Care Coordinator – Elderly/Disability Waivers
Maxim Healthcare
11.2018 - 10.2020
Field Care Coordinator Waiver Services
Independent Living Systems
03.2018 - 11.2018
Referral Specialist
Next Level Health Partners, Inc.
04.2015 - 03.2018
Community Specialist – Waiver Services
Entire Care – Healthcare Consortium of Illinois
12.2013 - 04.2015
TRCDO Senior Project Manager
Total Resource Community Development Organization
12.2005 - 08.2013
Program Services - Administrative Chaplain
Cook County Department of Corrections (CCDOC)
10.1993 - 12.2005
Robert Morris College
Some College (No Degree) from Executive Secretarial/Administrative Assistant
College of Automation
Some College (No Degree) from Computer Operations And Data Management
Cook County Sheriff Training Academy
Some College (No Degree) from Cook County Sheriff Training Academy Deputization
Dudley Beauty College
Some College (No Degree) from Licensed Esthetician
FAM Institute Bible College & Seminary
Master of Biblical Studies from Theology
Agape Ministry Theological Institute
Bachelor of Theology in Religious Education