Lisa Buckley
San Diego,CA
Summary
Ambitious and goal-driven administrative professional offering 15+ years of experience in a large corporate atmosphere. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, ability to work independently, highly self-motivated, extremely positive, articulate, and creative style with driven attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Lead Support Services
Compass Group
09.2017 - Current
- Provides excellent customer service; in-person, by phone and via email, and works with frequent interruptions
- Demonstrate effective planning, prioritization, time management, follow-up and organization skills for all administrative tasks
- Prepare monthly financial reports, balance daily sales, deposits and maintain monthly purchasing card with $400,000 + limit
- Responsible for coordinating activities by facilitating ticket sales, events tickets set-up, and maintenance of ticket events and update company store website
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Store Coordinator
Qualcomm
11.2001 - 09.2017
- Provided excellent customer service; in-person, by phone and via email, and worked with frequent interruptions
- Demonstrated effective planning, prioritization, time management, follow-up and organization skills for all administrative tasks
- Prepared monthly financial reports, balanced daily sales, deposits and maintain monthly purchasing card with $400,000 + limit
- Responsible for coordinating activities by facilitating ticket sales, events tickets set-up, and maintenance of ticketed events and updated company store website
- Assisted in inventory management by conducting regular audits, maintaining accurate records, and ensuring adequate stock levels.
- Streamlined store operations by implementing efficient merchandise handling processes.
- Submitted reports to senior management to aid in business decision-making and planning.
Admin Services
Qualcomm
10.1997 - 11.2001
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Inventory management and control of supplies for breakrooms, conference room, copy rooms
- Coordinated and set up meetings.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Skills
- Effective Communication
- Customer Relationship Management
- Managing Operations and Efficiency
- Computer Skills
- Administration and Reporting
- Professional and Courteous
- Flexible and Adaptable
- Calm Under Pressure
References
References are available upon request.
Timeline
Lead Support Services
Compass Group
09.2017 - Current
Store Coordinator
Qualcomm
11.2001 - 09.2017
Admin Services
Qualcomm
10.1997 - 11.2001