Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Buckner

Eligibility Specialist
Clarksville,IN

Summary

Supportive Eligibility Specialist with two years experience in a call center utilizing extensive background of high level professional customer service obtained in over 30 years of customer service positions , Experienced in assisting clients in determination of eligibility for State public assistance . Snap,Medicaid and Tanf

Overview

30
30
years of professional experience

Work History

Eligibility Specialist

CFA Staffing For Conduent
Jeffersonville, IN
05.2020 - Current
  • Gathers data for all relevant assistance programs via phone with clients
  • Verify all information is gathered accurately and meets state policies
  • Verify income, assets, and other financial / legal documents
  • Reviews regulations and program requirements with clients
  • Utilize automated program to determine eligibility of state assistance programs
  • Data entry into state database
  • Responds to all inquiries in a timely manner via phone or email
  • Documents all communications with clients and applicants

Shipping and Receiving Clerk/Inventory Associate

Advantage Resourcing
Jeffersonville, IN
11.2014 - 03.2020


  • Prepped merchandise for customer pick up in accordance with distribution center procedures
  • Ensured merchandise was loaded and secured in customers vehicle in a safe and courteous manner
  • Pulled and prepared product for shipment ensuring that quantities and items match sales order.
  • Fulfilled orders to meet customer requirements and shipping deadlines.
  • Ensured all incoming product met the company quality standards and match purchase order.
  • Timely and accurate inventory control.
  • Participate in cycle counts and inventory reconciliation.
  • Identified and resolved inventory discrepancies.
  • Maintained efficient, accurate and orderly work area
  • Maintained a safe working environment consistent with company standards.
  • Supported all Distribution Center metrics.
  • Additional duties as assigned.

Daycare Owner/Operator/Director

Noah's Ark Daycare
New Albany, IN
01.1997 - 12.2013
  • Maintained accurate accounting of tuition and operating reports.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and Caregivers
  • Followed all codes and regulations to maintain required State Licenses and Programs
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Hired, engaged and developed a team of “best in class” care givers to be passionate and committed professionals
  • Partnered with parents with a shared desire to provide the best care and education for their children
  • Cultivated positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners

Education

High School Diploma -

Clay High School
Green Cove Springs, FL
06.1980

Skills

  • Highly organized and analytical team player
  • Strong Written and verbal skills
  • Solid Computer , Microsoft Office Proficiency
  • Program Knowledge
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Independent worker who is a self starter that is reliable and dependable
  • Strong customer service background with a professional demeanor

Timeline

Eligibility Specialist

CFA Staffing For Conduent
05.2020 - Current

Shipping and Receiving Clerk/Inventory Associate

Advantage Resourcing
11.2014 - 03.2020

Daycare Owner/Operator/Director

Noah's Ark Daycare
01.1997 - 12.2013

High School Diploma -

Clay High School

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Lisa BucknerEligibility Specialist