Lisa Burke
Clerical/ Sales
Emmett,AR
Summary
Systematic Administrative Assistant with years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Reception/ Service Cashier
GREGG ORR CLASSIC GMC, CDJR
11.2020 - 06.2023
- Opened and closed dealership on daily basis.
- Liaised between service manager, parts manager and service teams by greeting customers and answering calls to promote smooth transition of service functions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Receipted tag information, and distributed to new car owners.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Logged weekly mileage, model and make of cars used by managers.
ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE
BASIC SOFTWARE SYSTEMS
09.2018 - 10.2020
- Documented all actions in computer system.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed research to collect and record Price Book data.
- Handled client correspondence and tracked records to foster office efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Fostered positive business relationships to promote continued interest in our Business Management Systems, products and services.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
RESIDENTIAL APPRAISER
TASC/ MILLER COUNTY
01.2018 - 09.2018
- Inspected new and existing properties and noted distinctive characteristics.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Researched land, property and market values to complete estimations.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Office Assistant/Freight Clerk/Administrative Assistant
EXPRESS PROFESSIONALS /Various Jobs
01.2017 - 01.2018
- Ran diagnostics and conducted maintenance for software, resulting in improved operations efficiency.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Laid out materials and system components to prepare for installation.
- Verified orders picked by other teammates to ensure accuracy.
- Invoiced pool service accounts.
- Reset warehouse and back sock so it is now manageable.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Updated computer system with current customer, payment and inventory information.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed incoming drug orders.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Routed more than 200 calls per day to office staff members.
- Managed multiple projects simultaneously using organizational and analytical skills.
STAFFING SPECIALIST- ACCOUNT EXECUTIVE
EXXTRA HELP INC.
03.1994 - 05.2016
- Managed applicants by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
- Developed and facilitated all new-hire orientations.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Collaborated with HR, Supervisors and Hiring Managers to determine department's short and long-term hiring needs.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Oversaw all HR needs for 200 + employee operation across 2 office locations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled Workmen Compensation Claims , 1st report of Injury , follow up and investigation.
Education
Business Administration
UACCH-HOPE
Hope, ARHigh School Diploma -
HAWORTH HIGH SCHOOL
HAWORTH, OKSkills
- Office administration
- Correspondence Handling
- Records management
- Customer and client relations
- Accounting familiarity
- Multi-Line Telephone Management
- Mail distribution
- Recordkeeping
- Time management
- Complaint Handling and Resolution
- Credit and collections
- Office Supplies and Inventory
Timeline
Reception/ Service Cashier
GREGG ORR CLASSIC GMC, CDJR
11.2020 - 06.2023
ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE
BASIC SOFTWARE SYSTEMS
09.2018 - 10.2020
RESIDENTIAL APPRAISER
TASC/ MILLER COUNTY
01.2018 - 09.2018
Office Assistant/Freight Clerk/Administrative Assistant
EXPRESS PROFESSIONALS /Various Jobs
01.2017 - 01.2018
STAFFING SPECIALIST- ACCOUNT EXECUTIVE
EXXTRA HELP INC.
03.1994 - 05.2016
Business Administration
UACCH-HOPE
High School Diploma -
HAWORTH HIGH SCHOOL
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