Lisa Burress
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
10
10
years of professional experience
Work History
Ed Tech III
Limestone Community School
11.2020 - Current
- Coordinated with teachers to integrate special ed students into classrooms.
- Resolved student conflicts to develop creative, mutually-satisfactory solutions.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Mentored and tutored individual students needing additional help.
Ed Tech II
Fort Fairfield Middle High School
08.2016 - 11.2020
- Coordinated with teachers to integrate special ed students into classrooms.
- Resolved student conflicts to develop creative, mutually-satisfactory solutions.
- Reached out to parents concerning student behavior and academic performance to encourage individual student success.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Dispatch Operator
Med Comm
06.2013 - 08.2016
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
- Reported alarm activity to subscribers' emergency contacts.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
Bachelor of Applied Science - Minor in Psychology
University of Maine At Augusta
Augusta, ME06.2022
Skills
- Information Documentation
- Information Intake
- Stress Management
- Time Management
- Customer Experience
- Telephone Reception
- Customer Relations
- Verbal and Written Communication
- Radio Production
- Teamwork and Collaboration
- Customer Satisfaction
- Customer Inquiries
- Complex Problem-Solving
Timeline
Ed Tech III
Limestone Community School
11.2020 - Current
Ed Tech II
Fort Fairfield Middle High School
08.2016 - 11.2020
Dispatch Operator
Med Comm
06.2013 - 08.2016
Bachelor of Applied Science - Minor in Psychology
University of Maine At Augusta
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