Lisa Burress
Summary
Adept at kitchen management and customer service, I significantly reduced food waste by 30% at Chez Ali through meticulous inventory control and food safety practices. My leadership not only enhanced team efficiency but also fostered a culture of collaboration, mirroring my ability to handle high-pressure situations gracefully at St. Children's Hospital.
Food service professional with extensive experience in kitchen management and culinary operations. Known for maintaining high standards of cleanliness and food safety while fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership and problem-solving.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Kitchen Manager
Chez Ali
01.2022 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Boosted team morale and performance through effective leadership and training programs.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Patient Access Representative
St. Children's Hospital
07.2006 - 11.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associate of Arts -
Southwest Christian College
Terrell, TX05-1999
High School Diploma -
Hazelwood Central HIghSchool
15875 New Halls Ferry Road, Florissant Mo.6303106-1997
Skills
- Multitasking and organization
- Customer service
- Inventory management
- Food safety compliance
- Inventory control
- Attention to detail
- Food preparation
- Kitchen management
Certification
- Leadership Development Program Certifications – Various Providers.
- Customer Service Certification – Various Providers.
High Five Awards
Describes a job well done, thanking co-workers or team member for the work/contributions.
Examples: Inclement weather situation, picking up an extra shift,leading presentations.
Being a great co-worker and/or making work fun in considering the compassion, respect, excellence ,safety and teamwork in action of going above and beyond.
Timeline
Kitchen Manager
Chez Ali
01.2022 - Current
Patient Access Representative
St. Children's Hospital
07.2006 - 11.2021
Associate of Arts -
Southwest Christian College
High School Diploma -
Hazelwood Central HIghSchool
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